Executive - Back Office (Operations)

About Rupeek:

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading asset-backed digital lending fintech platform. Committed to making credit accessible to Indians in a fair and convenient manner, Rupeek pioneers innovative financial products focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the company's strategic partnerships with top banks and financial institutions underscore its commitment to building gold-backed assets through low-risk, low-touch, and friction-free processes.

Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised $25 in equity capital from Manipal Group and Elevation Capital to fund its next phase of growth. Join us in redefining the future of finance through innovation, technology, and a commitment to financial inclusivity.

Role Overview

As an Executive – Back Office you will manage daily operational processes, including transaction reconciliations, month-end closures, and reporting. The role requires a strong focus on accuracy, timeliness, and adherence to process guidelines.

Job Title: Executive - Back Office

Education:Bachelor’s degree in Commerce (B.Com) or a related field

Location: Bangalore

Key Responsibilities

• Manage day-to-day operational activities such as loan processing, repayment adjustments, and loan closures within the loan management system.
• Ensure accurate and error-free data entry across internal systems and databases.
• Perform reconciliation of disbursements and collections to maintain financial accuracy.
• Handle customer tickets on Salesforce, including requests related to gold release, payment adjustments, and loan closures, ensuring resolution within defined TATs.
• Address customer queries and escalations via email, particularly those related to payments, in a timely and effective manner.
• Collaborate with cross-functional teams to ensure seamless operations and issue resolution.
• Coordinate with support and operations teams via phone to resolve queries, process transactions, and manage operational challenges efficiently.

Key Skills

• Strong attention to detail and high level of accuracy
• Good typing speed with minimal errors
• Proficiency in MS Excel (Pivot Tables, VLOOKUP, HLOOKUP)
• Effective communication and problem-solving skills
• Ability to manage multiple tasks and meet deadlines

Qualifications & Experience

• Bachelor’s/Master’s degree in Commerce or related field
• Freshers can apply (internship experience is a plus)

Join our pioneering team at Rupeek Fintech and play a pivotal role in shaping the future landscape of Technology in the Fintech sector!