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AV Support Engineer

Scale AI

Scale AI

Customer Service
San Francisco, CA, USA
Posted on Tuesday, May 14, 2024

Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. You will need to be comfortable working independently as well as collaborating with a team.

You will:

  • Seek professional development opportunities within the AV space
  • Manage and troubleshoot complex audio-visual systems, including video conferencing systems, conference room technology, digital signage, sound systems, and other AV equipment which includes the Zoom and Webex Platforms
  • Implement and oversee AV installation projects from start to finish, including equipment selection, installation, testing, and commissioning
  • Document and maintain accurate records of AV system configurations, equipment inventory, and service requests
  • Provide on site support of new remote office builds and room refreshes
  • Plan and execute live events- including company all hands
  • Partner with IT Support, Communications, and multiple vendors in setup, configuration, and troubleshooting of key AV platforms in conference rooms and large event spaces
  • Build Knowledge Base articles on common issues within the AV space
  • Evaluate new technology with strategic partners for standards implementation
  • Analyze day to day operations for potential automation processes
  • Provide executive meeting support
  • Provide training and support to end-users
  • Have a proactive mindset instead of a reactive mindset

Ideally you'll have:

  • Deep understanding of Zoom support, Zoom Rooms and Cisco Webex
  • Experience running live events, with the ability to run video, audio
  • Intermediate knowledge of audio and video components, signal types, cables
  • Understanding of Extron, Biamp, QSC, JBL, Shure, Poly, Logitech
  • Experienced with network Dante Audio
  • Strong verbal and written communication skills
  • Knowledge of Jira Service Management
  • Experience supporting C level executives

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:
$108,000$129,600 USD

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.