Strategic Projects Associate
Scale AI
Operations
Mexico City, Mexico
As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, Engineers and many others.
You will be solving complex operational problems and must have a high sense of grit and ownership to ensure that our projects maintain the highest quality standards. You will also work closely with our contributor base and find elegant ways to balance customer needs with the contributor experience. The ideal candidate is scrappy, analytical, technically savvy, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.
You will:
- Build and drive some of our most critical operational processes
- Own the day-to-day delivery of customer commitments
- Conduct data analysis in a structured way
- Create an effective feedback loop between the front line, product, strategy, and customers
- Collaborate with business and technical stakeholders to improve processes for new and existing customers
Qualifications
- An undergraduate degree with graduation year of Fall 2024 or Spring 2025 (STEM or Business degrees preferred)
- Strong writing and verbal communication skills, with an emphasis on grammar, proofreading and copy editing
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capabilities
- Experience working in a fast-paced, entrepreneurial environment
Nice to haves:
- Previous engineering, product, operations, consulting internships
- Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.