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Payroll Specialist - APJ



Accounting & Finance
India · Remote
Posted on Thursday, April 25, 2024

See yourself at Twilio

Twilio is growing rapidly and seeking Payroll Specialists to support the APJ payroll operations, working with the APJ Payroll Team in India. The person in this role will process and assist in delivering first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support the statutory compliance of jurisdictions. This role will be located in India.

Who we are & why we’re hiring

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a processor who lives the Twilio Magic and has a demonstrated track record of managing payroll across multiple countries in APJ. They also have:


In this role, you’ll:

  • Oversee the payroll processing and management of assigned payrolls.
  • After necessary training, support the international payroll processing for multiple countries.
  • Download monthly payroll reports for the Workday system.
  • Follow the standard processes and controls.
  • Preparation of vendor payroll input templates for payroll input and loading to vendor UI platform.
  • Act as a point of contact for all payroll related queries from employees in India and other assigned countries.
  • Effectively collaborate with the payroll vendor to ensure that all pay impacting transactions are collected, processed, and reported timely and accurately.
  • Assist the Accounting Team with payroll journal and accrual preparations and the reconciliations of payroll general ledger balances.
  • Maintain relationships with key stakeholders and provide support and input when required.
  • Act as a point of contact for all payroll related queries from employees for other assigned payrolls.
  • Deliver excellent employee experience in relation to ServiceNow queries.
  • Understand employment tax requirements relating to compensation and benefits, including equity.
  • Highlight the problems if anything is not going well.
  • Help improve payroll-related documentation and procedures.
  • Adhere to all legal and internal deadlines.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3 to 5 years of experience managing payroll processing knowledge in APJ.
  • Bachelor’s degree in Finance or another relevant field
  • Discipline and ability to meet tight deadlines, and prioritize competing workloads
  • Excellent written, and verbal communication skills in English.
  • Very strong analytical and problem-solving skills while keeping customer experience top of mind)
  • Experience in payrolls in jurisdictions India and APJ.


Remote - IND - Karnataka

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].