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Software Engineering Manager



Software Engineering
India · Remote
Posted on Thursday, May 16, 2024

See yourself at Twilio

Join the team as our next Software Engineering Manager on Twilio’s Segment Compute team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As an engineering manager on the Twilio Segment Compute team, you’ll build and scale systems that process hundreds of thousands of data points per second and query petabytes of data to unlock rich capabilities for our customer data platform (CDP). The team you oversee will have a deep understanding of large distributed systems and data processing at scale. You’ll be responsible for managing engineers, leading execution, and guiding the technical decisions of the team to deliver high business impact. You’ll also need to be able to articulate the trade-offs between cost and performance and design solutions that balance reliability, performance, and product velocity.


In this role, you’ll:

  • Lead a team of backend engineers to scale and operate foundational compute systems.
  • Set the technical vision for your team and be accountable for team plans and deliverables.
  • Grow and develop a high-performing team of hardworking and motivated engineers.
  • Ensure your team delivers high output with strong ownership and impact.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • BS in a relevant field or related work experience.
  • 8+ years of hands-on experience building production grade systems and working with data at scale.
  • 2+ years of engineering management experience.
  • The ability to communicate well. You can explain technical concepts to cross-functional stakeholders, other engineers, and support teams.
  • Have strong familiarity with agile processes, engineering best practices, and believe in automation over toil.


  • Experience with Apache Flink, Trino, Spark, or other distributed compute frameworks
  • Experience managing and operating AWS infrastructure
  • Experience working in a geographically distributed team.


This role will be for Remote - India


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].