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Senior Software Engineering Manager



Software Engineering
India · Remote
Posted on Wednesday, May 22, 2024

See yourself at Twilio

Join the team as our next Senior Software Engineering Manager, on Twilio's Source team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is responsible for leading and growing a brand new team of talented software engineers in Twilio Segment’s Ingestion & Processing org.

We are looking for an outstanding Senior Software Engineering Manager to join and lead the Source team, which is at the core of Twilio Segment’s strategy. This team is building the next-gen pipeline for ingesting and processing data at a scale upwards of 1 million requests per second.

In this role you will lead a team of software engineers to partner with Product, Analytics, and Engineering teams to build products and services that enable marketers to make smart decisions about their campaigns and deliver personalized customer experiences. This role is highly strategic and is uniquely positioned to drive multiplier impacts for Twilio Segment as we continue to innovate and expand our core products. At the same time, you will get to lead an amazing team of talented software engineers to shape the future of our business.

Segment is the customer data platform (CDP) that natively supports Twilio’s communications APIs. Our vision is a unified platform that intelligently delivers the most relevant content to marketers through the best channel at every point in their lifecycle. Imagine a platform that can take the hundreds of thousands of messages entering Segment’s pipelines every second, add in a new identity graph, and overlay multiple high speed, realtime and batch databases — and you have the Platform. We’ve since built several successful products on top of the platform such as Linked Audiences, Trait Activation etc

The Source team helps us raise 9s by improving resilience. We also improve latency, throughput and scale. We partner with development teams and provide them with a world class platform to launch products.


In this role, you’ll:

  • Lead our Source team to build, evaluate, deploy and iterate on large scale data and pipelines.
  • Set the technical vision for your team and be accountable for team plans and deliverables
  • Grow and develop an incredible team of hardworking and motivated engineers with individual ownership and impact
  • Ensure your team delivers extraordinary output, and continuously seeks ways to make an impact
  • Work with data and tools


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • BS, MS, or PhD in CS, Mathematics, Statistics, or other quantitative fields or related work experience
  • 10+ years experience overall with 3+ years of engineering management experience
  • 4+ years of hands-on experience building production grade systems
  • Experience implementing modern high scale systems
  • Experience with AWS, GCP or other public cloud infrastructure platforms.
  • The ability to communicate well. You can explain technical concepts to product managers, other engineers, and support teams
  • Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
  • Proven software engineering skills across languages such as to Python, Go, C/C++


  • A strong track record of recruiting, leading and growing technical teams
  • Solid engineering fundamentals
  • Prior experience implementing automation and monitoring tools
  • Excellent verbal and written communication skills


This role will be remote and based in India.

Approximately 10% travel is anticipated.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].