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Account Executive



Sales & Business Development
Posted on Wednesday, May 29, 2024

See yourself at Twilio

Join the team as our next Account Executive on Twilio’s .Org Social Impact team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to extend the reach of Twilio in LATAM to organizations advancing, the individual hired for this role would need to grow and lead relationships with non-profit organizations in Central and South America, and to build consumption of our vast array of communication channels and software. You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, marketing and operations.


In this role, you’ll:

  • Use a systematic approach to create, maintain, and close a pipeline of new customer opportunities, within a defined list of named accounts, designed to drive relevance, reach and revenue for our platform.
  • Take ownership of the LATAM region, work with leadership on a GTM strategy to build our non-profit presence in the region.
  • Provide consultative support to customers to drive scale and success of their missions with Twilio products and solutions.
  • Work jointly with strategic partners to successfully ensure customer deployments are successful, both commercially and technically, driving long term success.
  • Qualify, structure, negotiate, close, and manage opportunities that will drive platform adoption, revenue, and customer acquisition.
  • Accurately forecast business for territory through the complete sales cycle.
  • Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.
  • Maintain relationships with Social Impact customers by providing support, information, and guidance on the best use of Twilio products to support their community needs.
  • Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key customers and partners. Be the face of to your Twilio counterparts.
  • This is a hunting focused role and the right person would be highly driven to build new relationships.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Tri-Lingual Spanish, Portuguese and English
  • 7-10 years of experience working in technology in a revenue generating role.
  • Ability to influence and build relationships with people across all levels and organizations internally and externally
  • Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100K.
  • Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required.


  • Strong preference for prior experience working with enterprise-level nonprofits and social impact organizations including extensive industry contacts and relationships.
  • Ability to influence and build effective working relationships with all levels of the organization.
  • Proficiency in multiple languages applicable to the region.
  • Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple LATAM countrie


This role will be remote, and based in Colombia.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].