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Senior Project Manager, Controllership Business Operations



Accounting & Finance, Operations
India · Remote
Posted on Wednesday, May 29, 2024

See yourself at Twilio
Join the team as our next Senior Project Manager, Controllership Business Operations!

Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job
As Senior Project Manager on the Controllership Business Operations team, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our automation goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live.

The Controllership Business Operations team is responsible for creating and maintaining operational rigor via a scalable and well-structured project management approach, process improvement and governance processes, as well as supporting and enabling our cross-functional teams to execute and launch initiatives with increased velocity without compromising quality.


In this role, you’ll:

  • Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget.
  • Drive automation of order-to-cash and source-to-pay processes: Identify, validate and prioritize automation opportunities and project manage execution. Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed.
  • Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 10 or more years of relevant work experience, with at least 6 years focused on project management and automation for financial operations, with a proven track record of independently assessing end-to-end processes to identify improvement opportunities.
  • Demonstrated success automating order-to-cash and source-to-pay processes and hands-on experience with a wide range of automation tools
  • Experience across the project lifecycle (strategy>planning>execution) in finance/accounting, operations or financial systems. Demonstrated ability to anticipate and manage project risks
  • Exceptional skills in structured critical thinking, problem-solving, process re-engineering, business analysis, written and verbal communication
  • Consistent ability to manage and prioritize multiple initiatives while executing tactical project level tasks in a fast-paced environment
  • Familiarity with project management systems and tools such as Jira, Airtable, and LucidChart


  • Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma)


Remote India

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].