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Solutions Engineer



United Kingdom · Remote
Posted on Saturday, June 15, 2024

See yourself at Twilio

Join the team as our next Solutions Engineer for our Twilio Communications EMEA team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.

This position is needed to deliver the technical win and product fit to our customers across EMEA. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.


In this role as Solution Engineer, you’ll:

  • Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region
  • Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
  • Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
  • Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Twilio is looking for a Communications Solutions Engineer with a strong desire to work in a technical pre-sales role. You will need:


  • 2 - 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
  • Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
  • Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
  • Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
  • An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
  • Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
  • Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
  • Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
    • Backend (Java, C#, Node.js, Python or PHP)
    • Web (JS, React)
    • Experience with designing and consuming REST APIs


  • Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
  • Familiarity with Mobile development, especially for iOS and Android.
  • Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
  • Experience with automation, cloud-native development and skills with a major cloud platform.
  • Experience with sales methodologies


This role will be remotely based in the UK or Ireland

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].