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Director, Government Relations and Public Policy



United States · Remote
Posted on Tuesday, June 18, 2024

See yourself at Twilio.

Join the team as our next Director of Government Relations and Public Policy on Twilio’s Government Relations and Public Policy Team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to represent and advance Twilio’s interests in the United States with Federal Agencies, Congress, and the Administration. Working closely with Twilio's Global Public Policy, Legal teams, and business units, you advocate for Twilio's priorities with these key stakeholders in the U.S.


In this role, you will:

  • Coordinate closely with Twilio's Global Public Policy Team and business units to align with company objectives.
  • Coordinate the strategic planning, implementation, and oversight of Twilio's government affairs and public policy initiatives, focusing on key areas such as AI, Privacy, Data transfer/usage, VoIP issues, global networks, outages, data flows, trade, tax, cybersecurity, and FISA
  • Monitor and anticipate new telecommunications regulatory requirements and technology policy developments in the United States.
  • Coordinate the development and submission of company filings in telecommunications policy proceedings as appropriate.
  • Cultivate relationships with and advance Twilio’s policy priorities directly with key senior-level officials at the FTC, FCC, U.S. Congress and the Administration.
  • Build coalitions with key policy stakeholders including companies, trade associations, and civil society groups.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 10+ years of U.S. Federal Government advocacy and public policy experience with a demonstrated understanding of telecommunications regulations and governing bodies in the United States.
  • Experience in the U.S. legislative and regulatory process, with an exceptional understanding of the Senate Commerce Committee, House Energy and Commerce Committee, Senate and House Intelligence committees.
  • Experience in AI, Privacy, Data transfer/usage, VoIP issues, global networks, outages, data flows, trade, tax, cybersecurity, and FISA.
  • Experience in policy advocacy, influencing government institutions at all levels and implementing successful advocacy campaigns.
  • Experience in building effective relationships, demonstrating leadership in management and public policy implementation.


  • Excellent written and verbal communication skills.
  • Ability to influence and build effective working relationships with all levels of the government.
  • A preference to work as a team player; and an ability to manage a large number of projects.


This role will be remote, and based in Washington, D.C.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $180,880 - $226,100.
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $191,520 - $239,400.
  • Based in the San Francisco Bay area, California: $212,800 - $266,000.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
  • All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].