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Director, Enterprise Application Integration Engineering



India · Remote
Posted on Wednesday, June 26, 2024

See yourself at Twilio

Join the team as Twilio’s Director, Enterprise Application Integration Engineering

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking an experienced and visionary leader to drive the centralization and standardization of integration efforts across the organization. As the Director of Enterprise Application Integration Engineering, you will spearhead the development and implementation of a robust integration strategy ,establishing COE ensuring seamless connectivity between various systems and applications.

This role is pivotal within our IT organization for leading a team of engineers to design, build, and maintain innovative integration solutions across various enterprise platforms. The ideal candidate will have a deep understanding of enterprise application technical development & integration technologies, and will be able to drive the strategic direction and execution of projects that enhance our operational efficiencies. You will build strong relationships with senior leaders across various functions and champion the centralization of integrations from disparate shadow IT teams.


In this role, you’ll:

  • Strategic Planning and Execution: Develop and execute a comprehensive integration strategy aligned with the company's overall business objectives. Identify opportunities for streamlining and optimizing integration processes, fostering collaboration between cross-functional teams.
  • Integration Architecture and Governance, COE: Establish and maintain an enterprise-wide integration architecture, ensuring adherence to industry best practices, standards, and governance frameworks via COE. Implement policies, procedures, and guidelines to ensure consistency, scalability, and maintainability of integration solutions.
  • Team Leadership and Mentorship: Build, lead, and inspire a high-performing team of integration engineers and architects. Foster a culture of continuous learning, knowledge sharing, and professional growth. Provide technical guidance, mentorship, and career development opportunities.
  • Technology Evaluation and Implementation: Continuously evaluate and recommend emerging technologies, tools, and methodologies. Oversee the implementation and adoption of new technologies, ensuring seamless integration with existing systems and minimizing disruptions.
  • Vendor and Partner Management: Collaborate with vendors, partners, and third-party service providers to ensure successful integration of their solutions with the company's ecosystem. Negotiate contracts, manage relationships, and ensure compliance with service-level agreements (SLAs).
  • Integration Evangelism: Promote the importance of centralized integration efforts across the organization. Educate stakeholders on the benefits of standardized integration practices, fostering buy-in and adoption.
  • Performance Monitoring and Optimization: Establish metrics and Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of integration solutions. Continuously monitor and optimize performance, identifying and addressing bottlenecks or issues.
  • Compliance and Security: Ensure that integration solutions adhere to relevant industry regulations, security standards, and data privacy requirements. Implement robust security measures to protect sensitive data and mitigate risks.
  • Budget Management and Resource Allocation: Develop and manage the platform & engineering team's budget, ensuring efficient resource allocation and cost optimization while aligning with strategic objectives.
  • Expansion and Scalability :Identify opportunities to expand the scope of the engineering team to manage all engineering components.Develop scalable solutions to accommodate future growth and technological advancements.
  • Foster a Culture of Innovation; Encourage stakeholders to share their ideas and suggestions for leveraging new technologies or improving existing processes.Establish a framework or process for evaluating and potentially incorporating innovative solutions proposed by stakeholders, while maintaining appropriate governance and security controls.
  • As one of the pioneering senior IT leaders in India, you will be responsible for building and maintaining a strong sense of community within the IT team. Additionally, you will explore potential opportunities to serve as a site leader for the CDO team, fostering growth and collaboration.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Minimum of 14 years of experience in software development team , enterprise applications integration, with at least 5 years in a senior leadership role.
  • Proven track record in leading and managing cross-functional teams in a complex, fast-paced environment.
  • Possesses comprehensive expertise in integration technologies, architectures, and methodologies such as ESB, API gateways, and data integration platforms like MuleSoft, OCI, and Workato, with a focus on data ingestion.
  • Experienced in SaaS technical development using tools such as Oracle Cloud ERP/EPM, Zuora, Workday, SFDC and Anaplan etc with a strong focus on AWS technologies.
  • Ability to work multi-functionally with a variety of business and technical team members. Outstanding project management skills with ability to meet tight deadlines and prioritize technologies.
  • A skilled influencer and evangelist, proficient at cultivating relationships with senior leadership and adept at navigating diverse teams and technologies.
  • Familiarity with agile development methodologies and DevOps practices.
  • Strong understanding of enterprise architecture principles, design patterns, and best practices.
  • Extensive knowledge of various integration patterns, including real-time, event-based, bidirectional etc.
  • Strong understanding of API management and the software development lifecycle.
  • In-depth expertise in architectural principles such as SOA and Microservices.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Ability to translate complex technical concepts into business terms and effectively communicate with stakeholders at all levels.
  • Experience in vendor and partner management, contract negotiation, and SLA management.
  • Proficiency in project management, resource planning, and budget allocation.

This role offers an exciting opportunity to shape the integration landscape of the organization and drive digital transformation through seamless connectivity and data exchange. The successful candidate will be a strategic thinker, a skilled leader, and a passionate advocate for integration excellence.


  • Seasoned leader with expertise in integration and enterprise application technology across major SaaS products like Oracle Cloud, Zuora, and Workday.
  • Ability to flexibly expand the portfolio into areas such as automation and AI/ML technologies is preferred.
  • Proven experience with AWS platforms and offerings.
  • Experienced in driving large transformation programs, delivering within tight timelines and budget constraints.
  • Willingness to work flexible hours, including UK shifts.


This role will be Remote, based in India, Karnataka


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].