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Senior Manager, Software Development



Software Engineering
India · Remote
Posted on Thursday, June 27, 2024

See yourself at Twilio

Join the team as our next Senior Manager, Software Development

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking an experienced and visionary Senior Manager of Software Development with a strong focus on bot development and automation. This role is pivotal within our End User Computing & Operations organization, responsible for leading a team of developers to design, build, and maintain innovative automation solutions. The ideal candidate will have a deep understanding of software development, automation technologies, and will be able to drive the strategic direction and execution of projects that enhance our operational efficiencies.


In this role, you’ll:

  • Leadership & Management:
    • Lead, mentor, and manage a team of software developers, fostering a collaborative and high-performance work environment.
    • Develop and execute the strategic vision for bot development and automation within the organization.
    • Oversee the entire software development lifecycle, ensuring timely delivery of high-quality solutions.
  • Project Management:
    • Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
    • Develop detailed project plans, allocate resources, and monitor project progress to ensure milestones are met.
    • Manage stakeholder communications and expectations throughout the project lifecycle.
  • Technical Expertise:
    • Architect, design, and implement automation solutions using state-of-the-art technologies and best practices.
    • Ensure the scalability, reliability, and security of the automation solutions.
    • Stay abreast of the latest trends and advancements in bot development and automation technologies.
  • Operational Excellence:
    • Drive continuous improvement in software development processes and methodologies.
    • Implement and maintain best practices for code quality, testing, and deployment.
    • Collaborate with other teams to identify opportunities for process automation and operational efficiencies.
  • Collaboration & Communication:
    • Work closely with cross-functional teams, including IT, operations, and business units, to understand their needs and provide effective automation solutions.
    • Facilitate regular team meetings, project updates, and stakeholder reviews.
    • Promote a culture of innovation, collaboration, and customer-centricity within the team.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 10+ years of experience in software development, with at least 4 years in a leadership role.
  • Proven experience in bot development, RPA (Robotic Process Automation), and automation technologies.
  • Strong background in end user computing and operations.
  • Knowledge of industry frameworks and standards such as ITIL, COBIT, or ISO 27001 is preferred.
  • Familiarity with project management methodologies and tools.
  • Leadership and team management skills, with the ability to motivate and develop team members.
  • A great communicator whether through written text, verbal language, or interpretive dance
  • Leading SAFe, SAFe LPM and SAFe for Teams
  • ITIL v4 Foundation or DevOps Similar certifications.
  • AWS Practitioner, GCP or Azure entry level cloud certification


  • Google Workplace Certification (or similar professional certificate)
  • Experience with AI and machine learning technologies.
  • Familiarity with ITIL practices and frameworks.
  • Understanding of cybersecurity principles as they relate to software development and automation.
  • Experience with supporting and administering internal tools (Active Directory, Okta, Slack, Zoom, JAMF, Google Workspace, Atlassian Jira and Confluence, etc.)
  • Foundational Generative AI and MAchine learning for either AWS, GCP or Azure.


This role will be remote, based in India, Karnataka


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].