See yourself at Twilio

Join the team as our next fully remote Senior Payroll Coordinator!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives the Twilio Magic.

They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.

Responsibilities

• Support multi-state US biweekly payroll processing using Workday.
• Serve as back up support for Canada payroll processing.
• Knowledge of federal, state and local legislation related to payroll and garnishments.
• Follow standard processes and controls to ensure continuous compliance.
• Effectively collaborate with the other US Payroll team members to complete biweekly audits ensuring all transactions are processed and reported timely and accurately.
• Monitor report of inactive employees on a daily basis to process off cycles as necessary, ensuring compliance with state final pay requirements.
• Maintain relationships with key stakeholders and provide support and input when required.
• Deliver excellent employee experience in relation to ServiceNow queries within established SLAs.
• Understand employment tax requirements relating to compensation and benefits.
• Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes.
• Assist with annual preparation of W2s.
• Adhere to all legal and internal deadlines.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience processing payroll for multi-state US company
• Previous Workday payroll experience
• Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.
• Discipline and ability to meet tight deadlines, and prioritize competing workloads
• Very strong analytical and problem-solving skills while keeping customer experience top of mind

Desired:

• FPC or CPP Certification preferred
• Previous Equity Processing experience preferred

Location

This role will be remote, based in Alberta, British Columbia or Ontario. Minimal travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.