What are we looking for?

As part of SentinelOne’s WW Partner Operations Team, this role will support global partner programs that are the foundation of the company’s partner ecosystem and partner strategy.

One primary focus of this role will be owning the processes and vendor relationships that operationalize and execute our incentives and program administration work. This role will lead in defining optimal incentive administration and work flows globally. This role will work cross departmentally with Channel Programs, Finance, Sales Ops, and Channel Marketing to ensure a great partner engagement experience as well as minimizing financial risk to SentinelOne and ensuring that all policies/procedures/guidelines are followed. As the owner of our partner incentive administration, this role will be expected to define key metrics to measure program success and create reports/analysis/dashboards that track program and partner progress. This person will also be assisting with other partner operation activities from helping to activate partners into our program and systems, to answering partner questions that come in from our partner portal. The right individual has deep experience with Global Partner Programs that support a software focused partner sales organization. This individual likes to work independently and thrives in a fast paced hyper growth environment. Understanding various go-to-market partner types and overall global partner processes that support a Partner Program is a must have for our ideal candidate. And they should have experience managing 3rd party vendors that help us with our partner program incentive execution.

What will you do?

• Work closely with the Senior Director of Partner Programs to support changes, enhancements, and expansion of our channel financial benefits, as well as support all communications related to claim availability, upcoming expirations, and 'how to claim' information
• Handle all operations related to channel financial programs, including user issues, claim amount questions, deal eligibility questions (internally & externally), ability to review account and opportunity level detail in SFDC and determine correct answers to questions
• Support the channel program direction towards reward & spiff changes, and operationally implement them with the rewards vendor
• Track and maintain the proper incentive contacts to pay for each qualifying Partner to ensure we have the right data in our systems
• Maintain a list of open items and work them to completion, including tracking exception requests and working them through the approval and payment process
• Act as the lead representative for partner operations in financial audits relative to investments and partner payments
• Support each new SPIFF launch with answering questions and coordinating with our rewards vendor and internal teams
• Be the single point of contact for our partners regarding SPIFFs, providing Partners with a list of earnings by incentive type
• Manage the SPIFF approval workflows in our rewards system
• Assist with our Partner Onboarding process including checking for valid documentation and answer questions related to onboarding our Partners globally
• Work closely with Finance, our Channel Sales organization and our Partner Program team
• Help define and track key metrics to measure program and partner success with the various incentive offerings
• Present to various internal audience and key stakeholders on our incentive administration, payments, and outcomes. Identify what worked well, what can be improved in follow-on programs
• Be flexible and willing to assist with other partner program components outside of incentive and program administration work

What skills and experience should you bring?

• Bachelor’s degree with 3 - 5 years experience in Global Partner Operations supporting partner incentive programs and general administration of global programs
• Experience owning the administration of partner incentive programs including how to track, report and handle fee processing as needed
• Knowledge and experience around all global partner processes like partner onboarding, deal registrations, partner compliance and partner incentive programs

• Project management skills, including documentation. Experience in operationally managing program benefits and financial incentives like SPIFs, rebates, and MDF
• Experience working in channel organizations, and familiar with channel operations functions, channel terminology, typical partner requirements & benefits
• Possess a solid understanding of SFDC/CRM systems, opportunities, contracts, and sales processes; deep understanding of CPQ systems and processes
• Experience with G-Suite, NetSuite and advanced business analytics tools (like Tableau) a plus
• Excellent interpersonal and relationship-building skills with the ability to work with cross functional teams.
• Willingness to roll up your sleeves and manage aspects of programs manually as needed.
• Expertise with complex spreadsheet models & formulas; comfortable managing large sets of data
• Self-motivated and the ability to show initiative and follow through on tasks and assignments
• Competent at creating SFDC reports & dashboards, and updating values in SFDC as needed.
• Strong data analytics, ability to review reports and catch inaccuracies
• Familiar with reward/spiff program terms, documentation, and can lend input to channel marketing on the spiff flyers content to ensure the operational process for partners is clear and correct, and that the spiff terms and rules are clear and not open to misinterpretation
• Experience working with finance teams and helping to track to a budget or provide/confirm forecasted accrual figures & final actuals
• Strong experience with incentive platforms, experience with Channel Mechanics, XTRM, and Impartner, a strong plus
• Good written communication skills. Will need to engage directly with partners on their spiff claims or rebates

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events