Senior Salesforce Engineer - Service Cloud
Skydio
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!
About the Role:
We are seeking a motivated and experienced Salesforce Service Cloud Engineer to join our team. The ideal candidate will have a solid understanding of the Salesforce platform, with a particular emphasis on Service Cloud and Integration Architecture. You will be responsible for designing, developing, testing, and deploying high-quality solutions on the Salesforce platform that meet our ambitious business goals.
How You'll Make An Impact:
- Design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform based on industry best practices and business needs.
- On-Call support for production bugs.
- Communicate and collaborate with other technical resources and business stakeholders regarding status, technical issues and creative solutions.
- Handle numerous projects/priorities using proven project management methodologies and sound development practices.
- Monitor Salesforce usage for compliance and performance.
- Understand Salesforce Engineering best practices and help the team raise our technical bar
- Ensure the safety and security of our data
What Makes You a Good Fit:
- Bachelor's degree in Computer Science or related work experience.
- 5+ years of experience as a Salesforce developer.
- Salesforce Developer (Platform I, II) Certifications.
- Multiple Service Cloud implementation projects.
- An understanding of the post-sales customer journey (B2B/B2C, RMA, etc.).
- Omnichannel and Phone integration.
- Proficient in Apex, LWC and Flows.
- A command of Source control and Github Actions.
- Experience with REST API endpoints and AWS data architecture.
- Understanding of key Salesforce architectural concepts and how they influence design.
- Experience with Agile development methodologies such as SCRUM.
- Excellent client-facing written and oral communication skills.
- Ability to be in office 3 days per week in our San Mateo office.
Nice to Have:
- An integration framework, such as MuleSoft or Dell Boomi
- Python for scripting
Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $144,500 - 182,500*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company’s success.
*Compensation for certain positions may vary based on the candidate's location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee’s race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/