Account Manager
Spendflo
Sales & Business Development
India
Posted 6+ months ago
Key Responsibilities:
- Develop and execute customer retention strategies to reduce churn and increase customer loyalty
- Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement
- Collaborate with the sales, marketing, and customer service teams to align retention strategies with business goals
- Implement targeted campaigns to engage at-risk customers and re-engage inactive customers
- Conduct regular follow-ups with customers to ensure their needs are being met and to gather feedback
- Resolve customer issues and complaints promptly and effectively, ensuring a positive customer experience
- Monitor and report on key retention metrics and KPIs to track the effectiveness of retention initiatives
- Provide personalized recommendations and solutions to customers based on their specific needs and preferences
- Develop and deliver training programs to educate team members on customer retention strategies and best practices
- Maintain up-to-date knowledge of industry trends, best practices, and competitor activities related to customer retention
Required Skills:
- Ability to effectively demonstrate product features and benefits to clients
- Exceptional interpersonal and customer service skills with a proven track record of managing and nurturing client relationships
- Strong problem-solving skills and the ability to address client concerns with confidence
- Ability to guide clients through procurement-related activities
- Strong organisational skills and attention to detail
- Knowledge of Service Level Agreements and their importance in account management
- Excellent verbal and written communication skills
- Proven ability to manage renewals and retain clients
- Strong sales acumen with the ability to identify upsell opportunities
- Prior SaaS experience is a must
- 3-5 years of experience in account management