Technical Operations Manager
Spotify Business Operations - Japan

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• Sales

• Ad Sales

Location

• Tokyo

Job type

Permanent

What You'll Do

• Serve as a subject-matter expert and escalation point of contact for our Spotify Ad Sales systems and tools
• Partner with Customer Success, Sales and other internal, cross-functional teams to diagnose and resolve issues regarding campaign setup, pacing, system errors, etc.
• Call out and manage major campaign tracking, delivery and reporting bugs in collaboration with Product, Engineering, Finance, Measurement and Sales Systems teams for resolution
• Serve as an advocate for system related improvements and processes, along with maintaining a backlog of bugs and requested system improvements
• Own expertise on third party vendor capabilities and troubleshoot with agencies/vendors as needed
• Participate in client calls, guide internal and external updates and resolutions and serve as the in-flight subject matter expert to all parties involved
• Supervise raised billing issues and discrepancies managed by our offshore team
• Adhere to current and contribute to enhanced internal standard methodology guidelines, processes, and operating cadences in line with evolving systems, sales channels and products
• Manage offshore team issues and queue prioritization

Who You Are

• You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business in Japan market
• A minimum of 5 years of experience in ad operations, account management or campaign management while also having solid digital media industry knowledge and a desire to learn more about the digital media industry
• Strong digital ad media experience, including knowledge of various third party verification partners and ad server platforms
• Experience with Google Ad Manager and/or Megaphone is a plus
• Experience managing bug tickets, escalations and issue triage is a plus
• You understand the technical foundations of digital media, podcasts and programmatic mediums and have experience proactively identifying solutions to problems
• You are proficient in 3rd party tracking vendors, including brand studies, viewability, and other relevant industry technology
• You have excellent dexterity with the Google and Microsoft suites of products, including Excel and PowerPoint, and have excellent verbal, written, and presentation skills
• You are a highly organized multi-tasker with strong attention to detail, analytical and project management skills who thrives in a fast-paced environment
• You believe in the power of teamwork, are a standout colleague and are passionate about the opportunity to learn and grow at Spotify

Where You'll Be

• This position will be based in Tokyo

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

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