The Trust & Safety Policy Manager will be responsible for developing, implementing, and maintaining policies and procedures related to government takedown requests, including being a thought leader on regional content moderation issues, balancing compliance with local law, creator expression, and public interest. This will include working cross-functionally with Legal, Government Affairs, and other internal teams to shape, implement, and scale policies and processes. This role also requires intaking and processing of sensitive and complex legal removals requests. The Policy Manager will also help to assess and plan for the company impact of new and upcoming global legal requirements regarding content moderation.

Location

New York

Job type

Permanent

What You'll Do

Develop, review, and update policies and procedures governing government takedown requests, ensuring compliance with applicable laws and regulations.
Anticipate and plan for changes and updates to policies and operations based on new and upcoming global legislation related to content moderation
Deliver data-sourced insights regarding policy and legal challenges facing Spotify and other technology platforms and make recommendations on how to address them
Collaborate with legal and compliance teams to ensure policies align with company objectives and industry best practices.
Launch policy updates and recommend operational updates based on new or updated laws and regulations.
Implement effective processes for handling government takedown requests, including timely review, investigation, and response.
Work with Spotify teams to educate government representatives on the company's policies, procedures, and commitment to user safety.
Develop and conduct training programs for internal teams on government takedown request policies and procedures.
Provide guidance and support to teams handling government requests, ensuring consistent and accurate responses.
Track and analyze trends in government takedown requests to identify potential risks and areas for improvement.
Prepare regular reports on government takedown request activities for senior management.
Respond to and manage high-profile government takedown requests, coordinating with relevant teams to ensure a timely and appropriate response.

Who You Are

BS/BA degree required.
A minimum of 5+ years experience in the Trust & Safety space, including developing processes around content moderation, government removal requests, and/or platform transparency reports.
Strong understanding of government takedown request laws and regulations.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience with content moderation policies and procedures.
Knowledge of international laws and regulations related to content moderation.

Where You'll Be

This role will be located in New York, NY.

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Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

The United States base range for this position is $100,000 - $ 130,000, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.