The Platform Design team's mission is to fuel innovation through design. We shape a world-class platform and craft inclusive solutions that empower diverse audiences within the Spotify ecosystem and beyond. We champion design excellence across the Platform mission, collaborating with teams to elevate the quality and impact of our products and services.

Locations

London
Stockholm

Job type

Permanent

In this role, you will define the end-to-end services, tools, and platforms for our internal R&D teams and external customers. This is a hands-on practitioner role where you'll have the opportunity to influence the direction of business-critical initiatives and customer journeys across Spotify.

You will work closely with collaborators from business, product, design, and technology areas to help Spotify teams improve their capabilities and approaches. Additionally, you will contribute to the creation of forward-thinking visions and strategies. Your efforts will support the expansion of Spotify's product and service offerings, catering to both major product development companies and individual developers.

What You'll Do

Lead the definition and delivery of service and product design projects
Collaborate closely with cross-functional teams, designers, researchers, and business partners to build coherent end-to-end services
Show the value of a multidisciplinary perspective, and build upon the expertise of our dedicated design team
Help define the vision for the Spotify development experience and the growth of future Backstage value propositions
Conduct research to inform internal tools, processes, and capabilities required to deliver on customer experiences, platform initiatives, and strategies
Define and visualise current and future customer experiences with relevant artefacts such as service standards, frameworks, personas, maps and blueprints, and customer experience strategies
Rapidly design, prototype, and test concepts for services and products based on a deep understanding of business and customer needs, channels, and technology
Plan and lead co-creation workshops and community events with internal and external customer teams, collaborators, distribution partners, and open-source users
You’ll be an advocate for and help support our Design Systems strategy and will drive it forward with an iterative approach in mind
Help service owners and partners identify and understand bottlenecks and make recommendations to drive improvements
Lead design practice rituals and develop new standards to mature the craft of the Platform design team
Show - don’t tell. Use the power of rendering and crafted storytelling to support product excellence, innovation and team alignment

Who You Are

Extensive experience in crafting products and services - preferably within the Enterprise tech sector with a high level of visual and UI experience. (Agency experience is an advantage)
Track record of crafting functional but also beautiful experiences that users love
Equally comfortable working through sophisticated flows, crafting visually stunning interfaces, storytelling through motion, and all the fields of design required to support the work
Data-informed - recommendations and design work are deeply rooted in experimentation and evidence
Comfortable starting from ambiguity and driving clarity from complexity. Works autonomously or within a design squad
Balances user and business centricity equally
Outstanding communicator, storyteller, and facilitator. Brings people together and builds a shared understanding, with an encouraging vision and narrative
Experience in defining strategies that support teams through product pivots - such as experience visions, scenario planning, future casting, service prototyping, or similar
Enjoys mentoring others to give and ask for honest and critical feedback
Builds positive relationships with cross-functional partners
Develops standard methodologies for engaging across teams within the organisation
Drives inclusion and equity within their wider Product Area/domain. Holds others accountable for non-inclusive behaviours and builds a psychologically safe environment

Where You'll Be

This role will be in London, UK or Stockholm, Sweden

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Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 500 million users.

Learn more about our culture