Develop team strategy and vision— Provide direction to the Platform Research team in an environment passionate about efficiency and business impact
Coordinate with Design, Insights, and Studio leads— Represent the field in leadership forums to influence strategy and source project ideas
Prioritize work across the mission— Identifying opportunities for high impact research work and prioritizing them with the research team based on clear criteria
Lead research education programs— Plan and facilitate educational programs to upskill and empower non-URs in Platform to conduct their own research
Handle research operations for Platform— Manage user reimbursements, tool access, and GDPR compliance for Platform in the absence of a centralized Spotify Research-Ops team
Provide transparency to leadership— Share updates about user research happening across the mission to mission leadership so the work is recognized and rewarded
Enhance team morale and foster a sense of belonging— Coordinate team events to encourage team involvement, share domain knowledge and build a strong team connection
Contribute to the Insights/UR practice at Spotify— Connect with UR managers across Spotify to share ways of working and ensure consistency between teams

Who You Are

You have extensive experience as a user researcher, ideally with experience working on enterprise software and/or highly sophisticated domains, such as developer tooling.
You have proven experience demonstrating your ability in people management and leadership.
You are passionate about mentoring and supporting continuous development.
You love solving problems collectively with other partners and teams. You are passionate about driving projects, leading solutions for big projects and not scared of having difficult conversations.
You’re a superb communicator with experience demonstrating the value of user research in an organization.
You deeply value and have experience with hiring, coaching, and leading diverse and successful teams.

Where You'll Be

This role is based in London or Stockholm.
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Link copied to clipboard.

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 500 million users.

Learn more about our culture