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Patient Engagement Supervisor (CST/MST)

Sprinter Health

Sprinter Health

People & HR, Operations
San Francisco, CA, USA
Posted on Saturday, June 15, 2024
About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
About The Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow and lead our team of Patient Engagement Specialists - call center type group that works to set patients up for Sprinter Health services.
The Patient Engagement Supervisor will lead a team dedicated to enhancing patient interactions and ensuring high-quality service delivery. This role is pivotal in overseeing daily operations, guiding team members, and implementing effective strategies to improve patient engagement. The supervisor will be responsible for personal development, administrative tasks, hiring, and quality assurance, ensuring seamless execution of patient engagement initiatives.

Key responsibilities:

  • Supervise Patient Engagement Specialists (PES), ensuring clear communication and effective teamworkFoster personal and professional growth within the team through regular feedback and career development initiatives
  • Ensure effective and efficient hiring processes to maintain a strong and capable team
  • Successfully implement new projects and initiatives, working closely with management to ensure smooth transitions
  • As we roll out new partnerships, you will be primarily responsible for retraining the team on partner intricacies including but not limited to adjusted scripting, new booking requirements, new services training, etc.
  • Maintain high-quality standards through rigorous QA processes and oversight, providing guidance to team leads and ensuring consistency
  • Optimize campaign performance and patient engagement strategies using Five9Ensure performing systems are managed effectively, with prompt issue resolution and system upkeep
  • Manage administrative tasks with accuracy and efficiency, supporting overall team productivity including call outs, timecard management, and scheduling time off.

Skills and Requirements:

  • Proven 4 years + experience in a supervisory role within patient engagement or customer service
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Proficiency in Five9, Zendesk, and other relevant software preferred
  • Ability to handle multiple tasks and projects simultaneouslyDetail-oriented with strong organizational skills

About You - You will thrive at Sprinter Health if:

  • Flexibility, humility, and a sense of humor are your key personality traits
  • You are a strong and personable communicator
  • You excel at last minute problem solving and out of the box thinking-
  • You are highly organized and love to follow a process
  • You have experience working in an on-demand service or healthcare environment
  • You thrive in a fast paced, high pressure environment

The Fun Stuff

  • Medical, Dental and Vision - 100% premium covered up to family
  • 401 with a match
  • Unlimited PTO
  • Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
  • $10,000 lifetime max for infertility/fertility treatment
Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.
If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.