Enterprise Customer Success Manager - APAC & EU
Sprinto
Sales & Business Development, Customer Service
India · Remote
Posted 6+ months ago
Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS.
Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row.
Sprint With Sprinters
At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment.
Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined.
The Role
Are you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced Enterprise Customer Success Manager to join our dynamic B2B SaaS company, which is revolutionising the way businesses operate in a nascent market!
Imagine being at the forefront of change as our customers transition from outdated manual processes—think spreadsheets, emails, and folders—to harnessing the power of our cutting-edge AI-powered GRC Automation tool. In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time.
If you’re passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team that's not just changing how work gets done but also shaping the industry's future. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows.
Key responsibilities of the role:
- Ownership of NRR and Book of Business (BOB):
- Take full ownership of a portfolio of high-value Enterprise and Mid-market accounts, driving Revenue Retention, Renewals, and identifying Expansion opportunities
- Lead GRC Transformation Projects:
- Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals.
- Trusted Advisor to CISOs and Executives:
- Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships.
- Own and Monitor Account Health Metrics:
- Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks.
- Drive Strategic Reviews (QBRs & EBRs):
- Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realised, and aligning on future strategies with both operational and executive stakeholders.
- Mentor & Enable Team as SME:
- Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale.
Key requirements of the role:
- 6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts.
- Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results.
- In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space.
- Strong project management skills, capable of handling multiple complex initiatives.
- Excellent communication and relationship-building skills with senior stakeholders.
- Proficiency in CRM tools and data analysis software.
Benefits
- Remote First Policy
- 5 Days Working With Flexi Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
CX_POD
Ready to make a difference? We can’t wait to meet you!