Director - Customer Onboarding & Implementations
Sprinto
Customer Service
Bengaluru, Karnataka, India
Posted 6+ months ago
Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS.
Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row.
Sprint With Sprinters
At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment.
Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined.
What The Role Involves?
As the Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization, ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger in a highly competitive market dominated by well-funded incumbents.
You will build, scale, and optimize a high-impact onboarding function, balancing operational efficiency with exceptional customer engagement. Success in this role requires a blend of strategic clarity and hands-on execution, enabling Sprinto to scale towards $100M ARR and beyond while maintaining best-in-class customer onboarding experiences.
What Your Impact Will Look Like:
- Define & Execute Onboarding Strategy – Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption.
- Leadership & Team Development – Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment.
- Drive Adoption in a New Product Category – Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies.
- Hands-On Customer Engagement – Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution.
- Cross-Functional Collaboration – Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy.
- Onboarding at Scale – Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption.
What You’ll Bring To The Team:
- 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role.
- Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB segments with high velocity and low touch onboarding process.
- Strong technical acumen with expertise in product implementation, API integrations, and automation.
- Hands-on leadership in a remote setup – ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability.
- Data-driven mindset – strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success.
- Exceptional stakeholder management – ability to influence cross-functional teams, executives, and customers.
- Preferred: Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets.
How We Care For Our Sprinters :
- Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
- Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working.
- We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills.
- We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves.
- Your Safety Net, Woven in: We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
- Workspace setup of your dreams: Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.
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