Sales Operations Analyst
Sprinto
IT, Sales & Business Development, Operations
Bengaluru, Karnataka, India
Reporting to the Head of Outbound / Revenue Operations, the Analyst — Outbound Operations will be the operational backbone of Sprinto's outbound sales engine. You will own the day-to-day systems, processes, and data that keep the SDR and outbound AE teams running at full capacity — from ensuring every rep is tooled up and reachable on Day 1, to making sure no domain goes dark and no number gets flagged as spam.
This is a high-execution, detail-oriented role for someone who thrives in structured BAU environments and takes genuine ownership of the operational plumbing that powers outbound revenue.
What Your Impact Will Look Like:
- Calculate and track monthly/quarterly incentives for SDRs and AEs, ensuring alignment with attainment, SPIFFs, and comp plans
- Maintain accurate payout trackers, reconcile discrepancies, and partner with Finance/RevOps to ensure transparent, well-documented processes
- Own outbound performance reporting across activity, pipeline, and outcome metrics with clear dashboards in HubSpot and Sheets
- Deliver weekly insights and MBR data packs with trend analysis, outliers, and actionable recommendations for leadership
- Monitor domain health (SPF, DKIM, DMARC, BIMI), inbox placement, and key deliverability metrics, proactively resolving issues
- Manage mailbox/domain warm-up, sequence audits, and collaborate with IT/vendors on DNS, blacklisting, and authentication fixes
- Track and improve caller ID reputation, answer/connect rates, and spam flags across dialers
- Manage number rotation, remediation (Hiya, TNS, etc.), and report call health trends to leadership
- Own end-to-end tool provisioning (CRM, sequencing, dialer, enrichment) and ensure readiness before outreach begins
- Maintain onboarding playbooks, streamline workflows with cross-functional teams, and support new hires with tool training and troubleshooting
1. Incentive & Compensation Tracking
2. Daily & Weekly Reporting
3. Email Deliverability & Domain Health
4. Spam & Caller ID Monitoring
5. New Rep Onboarding & Tool Access
What You’ll Bring To The Team:
Experience: 2–4 years in Sales Operations, Revenue Operations, or Outbound Operations in a SaaS or high-growth environment, with at least 2 years directly supporting an outbound team of 10+ SDRs or BDRs
Incentive & Comp: Hands-on experience owning rep incentive calculations and reconciliation using Excel or Google Sheets
Reporting: Proficiency in building and maintaining dashboards using HubSpot reporting and Excel/Google Sheets; intermediate-to-advanced spreadsheet skills required
Email Deliverability: Working knowledge of email authentication (SPF, DKIM, DMARC), inbox placement fundamentals, and experience with warm-up or deliverability monitoring tools
Sales Tech Stack: Hands-on experience with outbound GTM tools — HubSpot (mandatory), Apollo, Instantly, Smartlead, JustCall, or equivalent sequencing and dialer platforms
Attention to Detail: High accuracy in data handling, tracker management, and process documentation; low tolerance for ambiguity in numbers
Communication: Clear, structured written communication; able to flag issues early and escalate appropriately to leadership
Mindset: High ownership, process-driven, and comfortable working in a fast-moving environment where priorities can shift quickly.
We need a structured, detail-oriented operator who takes pride in operational excellence. You are the kind of person who proactively spots a broken workflow, fixes it, and documents it — without being asked.
How We Care For Our Sprinters :
- Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
- Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working.
- We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills.
- We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves.
- Your Safety Net, Woven in: We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
- Workspace setup of your dreams: Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.