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Customer Success Specialist

Spyne

Spyne

Customer Service, Sales & Business Development
Gurugram, Haryana, India · Gurugram, Haryana, India · Haryana, India
Posted on Tuesday, June 4, 2024

ABOUT SPYNE

Spyne is changing the way cataloging is done across the Globe. Our vision is to empower the smallest of sellers, situated in the farthest of corners, to create superior product images and videos, without the need for any external professional help. Imagine 30M+ merchants shooting Product Images or Videos using their Smartphones, and then choosing Filters for Amazon, Asos, Airbnb, Doordash, etc to instantly compose High-Quality "tuned-in" product visuals, instantly. Spyne has built the world’s leading image editing AI software, to capture and process beautiful product images for online selling. We are backed by the biggest names in the investment community including the likes of Accel Partners, Storm Ventures, and prominent Founders and Internet company operators, who believe that there is an intelligent and efficient way of doing Digital Production than how the world operates currently.

Read more about us here:

Yourstory - https://bit.ly/3LXUVn9

Spyne acquires Travographer - https://bit.ly/3O85ULO

Yourstory x AWS - https://bit.ly/47BrVxj

About our products

Auto - https://www.youtube.com/watch?v=yZBOiKKj9_s

eCommerce - https://www.youtube.com/watch?v=yMGqv63s-9c

Food - https://www.youtube.com/watch?v=g5VwIftbhjo

What are we looking for?

We are seeking a highly motivated and results-driven Customer Success Specialist to join our Customer Success team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products, and helping to grow our business by driving customer satisfaction, retention, and expansion.

What will you do?

  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
  • Respond to support queries, provide answers and be the go-to guide
  • Analyze customer data to improve customer experience.
  • Leverage chat, email, and video conferencing functionality to help our customers.
  • De-escalate and resolve issues by leveraging platform and industry expertise
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features.

What you must have ?

  • Bachelor's/ Master’s degree with 2-3 years of work experience in a customer/client-facing role
  • Experience with US client is an added advantage
  • Demonstrated experience in problem-solving with attention to detail
  • Strong written and verbal communication skills in English
  • Experience with HubSpot, and Freshdesk is mandatory
  • Openness to work in US shift timings

Why join Spyne?

  • We are a young start up with an average age of employees as 25-26 yrs
  • Even during “great resignation” period, we had near-zero attrition that speaks volume about culture
  • With the rating of 4+ on glassdoor, we are one of the top rated AI Tech company
  • Best Male-Female ratio among in the AI tech industry
  • Have all best-in-class employee ‘supportive’ policies, as per govt mandates
  • We are obsessed about delivering best customer experience with utmost client delight

Talk to us to find out more!

We are in the growth stage. It's the best time to enter and grow 10X+ times with the company.