• Spyne raises $16 Mil!
• Spyne funding news!
• Spyne secures funding for US Expansion!

• Own a high-impact, high-visibility function in a rapidly scaling AI SaaS company.
• Build and execute strategies for client retention, expansion, and upselling at scale.
• Work closely with Sales, Product, and Marketing to enhance the client experience.
• Be part of a team that values innovation, speed, agility, and client obsession.

• Drive client success from onboarding to growth, ensuring seamless transitions across onboarding, adoption, retention, and expansion.
• Define and track key KPIs, including CSAT, retention rate, expansion revenue, and product adoption.
• Act as a strategic advisor, guiding clients to achieve their business objectives through the effective use of our product.
• Enable team to conduct product training sessions and workshops to equip clients with the knowledge to maximize value.
• Collaborate with clients to solve specific use cases, ensuring they leverage the platform effectively.
• Conduct regular check-ins and strategic business reviews to align with client goals and drive engagement.
• Monitor client health metrics to proactively identify risks and opportunities for renewal and expansion.
• Own churn prevention and expansion strategies, ensuring proactive engagement with at-risk accounts.
• Identify and execute upsell/cross-sell opportunities, driving revenue growth within existing accounts.
• Work with the Marketing team to build case studies, testimonials, and referral programs.
• Encourage clients to become brand advocates through reviews, conference participation, and community engagement.
• Gather client insights and pain points, providing structured feedback to the Product team to shape the roadmap.
• Partner with internal teams to optimize client workflows and success playbooks.
• Ensure all client interactions, insights, and engagement activities are documented in the CRM, enabling data-driven decision-making.

• Deep Customer Understanding: Develop insights into customer’s pain points and workflows.
• Curiosity & Problem-Solving: Conduct discovery calls to understand how clients use Spyne.
• Product Expertise: Confidently demonstrate product capabilities and guide clients through features.
• Customer-Centric Mindset: Build genuine relationships to drive retention and advocacy.

• Process Improvement: You will collaborate with internal teams to enhance client success workflows, such as developing playbooks for improved product adoption.
• Implementing Best Industry Practices: You will identify and implement industry best practices to enhance our processes, ensuring a more customer-centric approach.
• Owning Revenue Targets: You will be responsible for achieving the team's growth targets, closely tracking progress, and ensuring transparency through well-structured dashboards and reports for clear visibility.
• Renewals: You will own contract renewals, identify upsell opportunities, and work to eliminate churn risks. You will create a mechanism to identify Churn possibilities and fix them proactively.
• Engagement: You will create tailored engagement strategies to enhance client adoption and satisfaction. This includes identifying cross-sell opportunities and conducting business reviews.
• Team Upskilling & Development: You will be responsible for identifying skill gaps and implementing targeted upskilling initiatives to enhance team efficiency and performance.

• Industry Insights & Stakeholder Sessions: Engage in in-depth sessions with key stakeholders to understand industry trends, market challenges, client use cases, and the competitive landscape.
• Product Mastery: Gain hands-on experience with our platform to develop a deep understanding of its capabilities and impact.
• Structured Account Management: Access historical client interactions, CRM data, and well-defined playbooks to streamline account strategies.
• Team Collaboration & Shadowing: Participate in call shadowing opportunities to gain firsthand insights into customer needs and engagement strategies.
• Continuous Feedback & Leadership Connects: Regular feedback sessions with key stakeholders and the CEO to refine processes and enhance operational effectiveness.
• Quarterly 1:1 Career Reviews: Engage in structured career development discussions with leadership to align growth opportunities with long-term career aspirations.

• 10+ years of experience in Customer Success, Account Management, or Post-Sales Leadership in B2B SaaS.
• Proven track record of scaling CS teams and driving retention & expansion at $10M+ ARR companies.
• Strong experience managing enterprise & mid-market customer segments globally.
• Deep understanding of AI-driven SaaS products, customer adoption strategies, and success metrics.
• Data-driven mindset with expertise in customer health analytics and revenue forecasting.
• Excellent stakeholder management skills, partnering with Sales, Product, and Marketing teams.
• Ability to work in a high-growth, fast-paced environment and execute at speed.

• Strong Culture: A supportive and collaborative work environment.
• Transparency & Trust: High levels of autonomy and trust in decision-making.
• Competitive Salary & Equity: Stock options for top performers.
• Health Insurance: Coverage for employees and dependents including GMC, GPA and GTLI coverage.
• Dynamic Growth Environment: Join us and thrive in a fast-paced, high-growth setting that challenges and accelerates your professional development.