Who are we?

We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors, we’re scaling fast:

✔ Expanded across the US & EU markets

✔ Launched industry-first AI-powered Image & 360 solutions

✔ Achieved a 5X revenue surge in 15 months, aiming for 3-4X growth this year

🚀 Know Our Journey

• 2020: Launched as a visual merchandising platform.
• 2023: Pivoted to AI-driven automotive retail solutions.
• 2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more.
• Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships.

👉 Read more about us:

• Studio AI Product - t.ly/t0Ko5
• Retail AI Product - t.ly/EyKC9
• Series A Announcement -
• Spyne raises $16 Mil!
• Spyne raising another round!!
• Spyne secures funding for US Expansion!

What are we looking for?

We are looking for a Tech Support Lead to join our high-growth, performance-driven team at Spyne. This role is crucial in ensuring seamless customer experiences by leading a team of tech support engineers to diagnose, resolve, and prevent complex software issues.

As part of our collaborative, office-first culture, you will take ownership from Day 1, working closely with cross-functional teams to enhance Spyne’s AI-powered Auto Retail solutions. If you thrive in a fast-paced, innovation-first environment and love solving real-world challenges, we’d love to have you on board! 🚀

📍 Location: Gurugram (Work from Office, 5 days a week)

🌎 Shift Timings: US Shift (6 PM – 3 AM IST)

🚀 Why this role?

• Own a high-impact, high-visibility function in a rapidly scaling AI-powered Auto Retail company.
• Lead and mentor a team of Support Engineers, ensuring seamless issue resolution and proactive problem-solving.
• Drive operational excellence by implementing scalable support strategies that enhance customer satisfaction.
• Collaborate closely with Product, Engineering, and Customer Success teams to improve system reliability and user experience.
• Be part of a performance-driven, innovation-first culture that values speed, agility, and customer-centricity.

What will you do?

• Lead & Mentor – Guide a team of Tech Support Engineers, setting best practices for diagnosing, resolving, and documenting technical issues.
• Troubleshoot & Resolve – Analyze and troubleshoot complex software, API, and system-related issues, ensuring seamless customer experiences.
• Optimize Support Operations – Develop automated tools, scripts, and dashboards to improve troubleshooting efficiency and proactive issue resolution.
• Collaborate Cross-Functionally – Work closely with Engineering, Product, and Customer Success teams to escalate unresolved issues and drive product enhancements.
• Drive Continuous Improvement – Identify recurring issues, implement solutions at scale, and contribute to Spyne’s AI-powered Auto Retail innovations.

What you must have?

🔹 Education & Experience

• BTech/BS/MS in Computer Science, Engineering, or a related field.
• 5-8 years of experience in Technical Support, System Administration, DevOps, or Software Engineering roles.

🔹 Technical Expertise

• Proficiency in troubleshooting APIs, databases (SQL/NoSQL), cloud-based infrastructure (AWS), and system performance issues.
• Hands-on experience with scripting (Python, Bash, or Node.js) to automate support processes.
• Strong understanding of ElasticSearch, REST APIs, and distributed systems.
• Familiarity with Git, CI/CD pipelines, and deployment systems in an Agile environment.

🔹 Problem-Solving & Collaboration

• Strong command over troubleshooting methodologies, root cause analysis, and proactive issue resolution.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to collaborate across Engineering, Product, and Customer Success teams to enhance the support experience.

🔹 Work Setup & Mindset

• Comfortable working in a high-performance, in-office environment with a customer-first mindset.
• Ability to work in rotational shifts

Why is Spyne an Employee-Centric Company? 🚀

At Spyne, we don’t just offer jobs—we build careers in a thriving, people-first environment. Here’s what makes us stand out:

• Hassle-Free Commute – Enjoy a safe & comfortable cab drop service for night shift employees. No stress, just seamless travel.
• Power-Packed Dinners – Stay energized with freshly prepared meals every shift, because great work deserves great food!
• Comprehensive Health & Life Coverage – We care about you and your loved ones! Benefit from GMC, GPA, and GTLI coverage, ensuring peace of mind for you and your family.
• Performance-Driven Growth – Your efforts matter! We foster a high-impact, innovation-first culture, ensuring fast career progression and opportunities to take ownership from Day 1.
• Elevate Learning & Development – Stay ahead with our exclusive Elevate program, granting access to LinkedIn Learning’s vast repository, mentorship programs, and hands-on AI-driven projects to upskill every day.
• Work from Office Advantage – Immerse yourself in an environment where collaboration, creativity, and growth happen in real time. Our high-energy, office-first culture fuels innovation and teamwork like nowhere else.

Why Spyne?

• Strong Culture: A supportive and collaborative work environment.
• Transparency & Trust: High levels of autonomy and trust in decision-making.
• Competitive Salary & Equity: Stock options for top performers.
• Dynamic Growth Environment: Join us and thrive in a fast-paced, high-growth setting that challenges and accelerates your professional development.

If you thrive in a fast-paced, innovation-driven setup and love solving complex tech challenges, this role is for you! 🚀