About Spyne:

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products:

Spyne AI Products - StudioAI, RetailAI

Series A Announcement - CNBC-TV18, Yourstory

Role Overview: Onboarding Manager

We’re looking for a proactive and customer-obsessed Onboarding Manager to join our dynamic Customer Success team. In this role, you’ll be the first impression for our clients, ensuring a seamless transition from sales to product adoption. You'll build strong relationships, solve challenges creatively, and set our customers up for long-term success with Spyne.

📍 Location: Gurugram (Work from Office, 5 days a week)

🖥 Role: Full-time

What You’ll Do

• Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations.
• Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations.
• Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences.
• Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding.
• Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track.
• Leverage data and customer feedback to improve onboarding processes and customer outcomes.
• Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step.
• Collaborate cross-functionally to ensure customer feedback informs product and process improvements.

What We’re Looking For

• 3-5 years of experience in customer onboarding, customer success, or client services roles (preferably in SaaS or tech-driven environments).
• Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution skills with a client-first mindset.
• Experience working with CRM tools like HubSpot and support platforms like Freshdesk.
• Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism.
• Comfortable working in US shift timings to support global customers.

Why Join Spyne?

• Work on cutting-edge GenAI + SaaS experiences for a global automotive audience.
• Help define the design DNA of a fast-growing, category-defining startup.
• High ownership, direct access to founders, and opportunity to shape product strategy.
• Competitive compensation + equity + global impact.
• If you thrive in a fast-paced, innovation-driven setup and love solving complex tech challenges, this role is for you! 🚀

Talk to us to find out more!