Customer Success Manager - US
Spyne
Customer Service, Sales & Business Development
Raleigh, NC, USA
Posted on Jul 1, 2025
Customer Success Manager – U.S. Market (Remote | Full-Time)
Spyne AI | Generative AI for Automotive Retail
🚀 Who We Are
At Spyne, we’re reimagining how cars are marketed and sold—powered by cutting-edge Generative AI. What began as a bold vision to help auto dealers sell online faster with AI-generated visuals has now evolved into a full-stack, AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from top-tier investors like Vertex Ventures and Accel, we’re scaling rapidly:
🌍 Live in 47 countries, with aggressive expansion across the U.S. and EU
🌀 Launched industry-first AI-powered Image & 360° solutions
📈 Achieved 5X revenue growth in the last 15 months—on track for 3–4X growth this year
🎯 Now onboarding 3,000 - 4,000 U.S. dealerships to our platform
👉 Read more about us:
- Studio AI Product - t.ly/t0Ko5
- Retail AI Product - t.ly/EyKC9
Meet our Leader in the US -
Series A Announcement -
And we’re just getting started.
🎯 About the Role
As one of our first U.S.-based Customer Success Manager, you'll play a critical role in building the foundation of our GTM strategy. You’ll lead the charge in helping automotive dealerships modernize operations, increase sales velocity, and embrace AI-powered retailing.
If you’re passionate about driving results, thrive in fast-paced environments, and want to help shape the future of automotive sales—this is your seat at the table.
🧩 What You'll Do
- Own end-to-end client success: onboarding, product adoption, engagement, renewals, and growth across your portfolio
- Develop and execute a comprehensive client success strategy to drive revenue growth, customer satisfaction, and retention across our US client base
- Drive measurable improvements in Net Promoter Score (NPS), Net Revenue Retention (NRR), and Gross Revenue Retention (GRR)
- Reduce Time to First Value (TTFV) by setting clear implementation goals and success milestones
- Proactively manage customer health through data, insights, and regular business reviews (MBRs)
- Identify and close upsell/cross-sell opportunities in collaboration with Sales
- Act as a trusted advisor to clients, helping them leverage Spyne’s AI platform to meet their business goals
- Partner with internal teams (Sales, Product, Support) to resolve issues, gather feedback, and deliver world-class service
- Keep all activities and progress updated in CRM and CS tools to maintain data visibility and forecasting accuracy
✅ What We’re Looking For
- 1–3 years of experience in B2B client-facing roles (Customer Success, Account Management, or Strategic Consulting). SaaS or automotive retail experience is a strong plus.
- Proven success in retention, renewals, and account growth with US-based clients.
- Strong interpersonal skills — able to build trust and rapport across senior stakeholders.
- High business acumen with the ability to communicate technical products with clarity and confidence.
- A self-starter who takes ownership, works with urgency, and thrives in a fast-moving startup environment.
- Comfortable working flexible hours aligned to US time zones; open to 10–20% travel nationally.
- Deep alignment with Spyne’s core values:
🧠 Customer Obsession | 🚀 Think 10X – Not 10% | 🎯 Extreme Ownership | ⚙️ Relentless Innovation Machine
💥 Why You’ll Love Working at Spyne
- A culture built on speed, ownership, and innovation
- Work with market-first AI technology that is transforming an entire industry
- Competitive compensation, uncapped commission, and stock options
- Direct impact on a rapidly growing business with massive global potential
- Career acceleration as one of the founding GTM members in the U.S.
🌎 Location
Remote – Based in the U.S. (Preferred locations: TX, CA, IL, FL, GA, NY)
📩 Ready to Apply?
Let’s talk! Be part of something category-defining.
Apply now!