Technical Implementation Specialist / Solution Engineer
Spyne
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Gurugram, Haryana, India
Posted 6+ months ago
Location: Gurgaon (Hybrid/On-site)
Timings: 06 PM to 03 AM (US Shift)
Experience: 2–5 years
Department: Product Implementation & Support
About Spyne:
At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:
- Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
- Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
- Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
- Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
- 150+ members team with near equal split on R&D and GTM
Learn more about our products:
- Spyne AI Products - StudioAI, RetailAI
- Series A Announcement - CNBC-TV18, Yourstory
- More about us - ASOTU, CNBC Awaaz
About the Role
We’re looking for a Technical Implementation Specialist who’s not just comfortable with code—but thrives on solving real customer problems using it. This isn’t a pure development role. You’ll work at the intersection of support, engineering, and customer operations to debug issues, write scripts, build internal tools, and help customers & internal teams work better, faster, and smoother.
What You’ll Do
- Own the technical configurations, data migration and integration set up during the customer onboarding journey.
- Provide L1 support by owning and resolving customer escalations with speed, clarity, and empathy.
- Implement minor custom scripts as needed.
- Debug existing code, logs, or APIs to find and fix issues.
- Write and maintain internal tools for support & operations (dashboards, bots, automation)
- Collaborate with cross-functional teams including Onboarding, Product, and Tech teams
- Document learnings, playbooks, and fixes to build a scalable support system
- Actively contribute to process automation and reduce manual touchpoints
What You Bring
- Strong understanding of at least one programming language (e.g., Python, JavaScript, etc.)
- Hands-on Experience on deployments on AWS
- Hands-on experience with web development (React, HTML/CSS, basic backend)
- Scripting skills in Node.js or Python for automation and log parsing
- Ability to write advanced SQL/MongoDB queries to pull/debug data
- Experience with ticketing systems like Freshdesk, Zendesk, or Jira
- Solid communication skills to explain technical issues to non-tech stakeholders
- Ability to stay calm and focused under pressure during customer-facing urgencies
Nice to Have
- Experience working with workflow automation tools (Zapier, n8n, Make)
- Exposure to support tooling, monitoring, and alerting systems
- Prior experience in a B2B SaaS or startup environment
- Knowledge of APIs, Postman, DB systems like ClickHouse
Why Join Us?
- Work closely with engineering without being buried in Jira
- High ownership, visible impact
- Real-world problems, fast feedback loops
- A culture that respects downtime, empathy, and continuous learning
This job is no longer accepting applications
See open jobs at Spyne.See open jobs similar to "Technical Implementation Specialist / Solution Engineer" Accel.