Product Support Specialist
Spyne
Product, Customer Service
Gurugram, Haryana, India
Posted 6+ months ago
Product Specialist
Who are we?
We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors, we’re scaling fast:
✔ Expanded across the US & EU markets
✔ Launched industry-first AI-powered Image & 360 solutions
✔ Achieved a 5X revenue surge in 15 months, aiming for 3-4X growth this year
🚀 Know Our Journey
2020: Launched as a visual merchandising platform.
2023: Pivoted to AI-driven automotive retail solutions.
2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more.
Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships.
👉 Read more about us:
Studio AI Product - t.ly/t0Ko5
Retail AI Product - t.ly/EyKC9
Series A Announcement -
What Are We Looking For?
We are hiring a Product Specialist who will be the first point of contact for customers, helping them resolve product-related queries and ensuring an excellent customer experience. You will work closely with technical teams for escalations while contributing to knowledge-sharing initiatives that empower users.
If you are customer-focused, proactive, and passionate about problem-solving, this role is for you!
📍 Location: Gurugram (Work from Office)
🕑 Shift: US Shift (6:00 PM – 3:00 AM IST)
🖥 Role: Full-time, 1–3 years experience
What Will You Do?
- Customer Support – Handle queries via email, chat, and phone with timely, accurate resolutions.
- Troubleshooting – Diagnose and resolve product-related issues; guide customers step-by-step.
- Escalation Management – Coordinate with Tech L1/L2 teams for advanced technical issues.
- Ticket Management – Update ticket status, track progress, and ensure SLA compliance.
- Documentation & Feedback – Record recurring issues and share feedback with product/engineering teams.
- Knowledge Base – Contribute to FAQs, help articles, and self-service resources.
- Customer Satisfaction – Deliver empathetic, solution-oriented support for high satisfaction.
- What You Must Have
Education & Experience:
- 1–3 years in customer or product support (preferably SaaS/tech).
Skills & Expertise:
- Strong verbal and written communication skills.
- Proficiency in handling multiple tickets and prioritizing under pressure.
- Familiarity with support tools (Freshdesk, Zendesk, or similar) is a plus.
- Strong troubleshooting, analytical, and coordination abilities.
- A customer-first, ownership-driven attitude.
Mindset & Work Setup:
- Comfortable working in US shift (6:00 PM – 3:00 AM IST).
- Proactive approach with focus on continuous improvement.
Why Spyne? 🚀
We are an employee-centric company with a people-first culture:
- Comprehensive Health & Life Coverage – GMC, GPA & GTLI benefits for you and your family.
- Performance-Driven Growth – Fast career progression & ownership opportunities.
- Elevate L&D Program – Access to LinkedIn Learning, mentorship, and AI projects.
- Office-First Advantage – Real-time collaboration in a high-energy workplace.
Additional Perks:
- Exposure to global customers and cutting-edge products.
- Collaborative culture with continuous learning opportunities.
- Cross-functional collaboration with tech and product teams.
- Competitive salary and growth-driven environment.
If you are passionate about delivering exceptional customer experiences and want to grow in a fast-paced AI-first company, apply now and join us at Spyne! 🚀