Business Analyst (Customer Success)
Spyne
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Gurugram, Haryana, India
Posted on Dec 31, 2025
About Spyne
Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.
Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy:
- 5X revenue growth in 15 months—now gunning for 3-4X more this year
- Launched industry-first AI Image & 360° solutions
- Expanding aggressively in the US & Europe
- Next up? A full GenAI Automotive Retail Suite
Read more about us:
Series A Announcement:
Role Overview:
We are looking for a hands-on Business Analyst for our Customer Success team who will own the data and operating backbone of Customer Success at Spyne.ai.
Location: Gurgaon, Sector - 48
Timings: US Business Hours (06 PM - 03 AM)
What You’ll Do
- Design and maintain automated data flows from CS Ops tools and other systems into Excel/Sheets and BI dashboards for day-to-day analysis.
- Build and own CS dashboards for leadership, covering ARR, churn/contraction, expansion, Account Health (RAG), onboarding, and support metrics across different LOBs within Spyne Customer Success Org.
- Work closely with Director - Customer Success at Spyne to partner with CSMs, Sales, Product, and Finance to align metric definitions, reconcile numbers, and turn data into clear, decision-ready insights.
- Support CS Leadership with recurring MIS packs and deep-dive analyses on churn drivers, contraction reasons, expansion potential, and CS Business performance.
Good-to-have skills
- Define and enforce CS data hygiene standards in Vitally, ensuring account data, health scores, renewal details, and risk flags are complete, timely, and reliable.
- Strong expertise in Excel, SQL, Python scripting, and dashboarding tools (Tableau / Power BI / Metabase).
- Metabase and Looker Studio
- An AI-first mindset with curiosity to explore how AI can enhance decision-making.
Ideal profile:
- 2–4 years in CS Ops / RevOps / Analytics in a B2B SaaS environment.
- Strong proficiency in Excel/Google Sheets (advanced formulas, pivot tables, data modeling).
- Experience with CS platforms (Vitally/Gainsight/Planhat/etc.) and at least one BI tool (Looker Studio, Power BI, Tableau, etc.).
- Comfort working with APIs, data exports, and basic automation
- Structured thinker who can write clear metric definitions and is not afraid to hold CSMs accountable for data hygiene.
Why Join Us
- Be part of a hyper-growth startup backed by top VCs.
- Work on impactful problems at the intersection of AI, business, and product.
- Opportunity to grow rapidly and take ownership from Day 1.
- Dynamic and collaborative work culture that values innovation and speed.
This job is no longer accepting applications
See open jobs at Spyne.See open jobs similar to "Business Analyst (Customer Success)" Accel.