At Styra, we are creating a new category of services designed to help businesses take control of their cloud operations. We empower people and software to make reliable authorization decisions in dynamic, complex, and large-scale environments with tools that provide direct, real-time visibility and control over applications and infrastructure. Styra is the company behind the extremely fast-growing Open Policy Agent (OPA) open source project – we deliver industry-leading SaaS software, built on OPA, for cloud-native environments.

What makes Styra the best place to work

We're working on some pretty cool stuff. Come join our winning team!

• 2020 Styra Declarative Authorization Service Wins 2020 Fortress Cyber Security Award
• 2021 Styra Recognized as a Cool Vendor in the May 2021 Gartner Cool Vendors for Software Engineering Technologies
• Styra Ranks Among Highest-scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2021
• 2022 Styra named an ‘Outperformer,’ in new GigaOm report, highlighting its role in redefining the policy-as-code category
• Styra Recognized in Inc. Magazine’s Annual List of Best Workplaces for 2022 For the Second Year in a Row

Role Overview

We are seeking a dedicated and experienced Customer Success Engineer / Technical Account Manager (TAM) to join our Customer Success team. The CSE / TAM will serve as a strategic partner and trusted advisor to our enterprise customers, providing expert guidance, hands-on support, and tailored strategies to ensure the successful implementation, adoption, and expansion of Styra’s solutions.

Key Responsibilities

1. Expert Guidance:

• Provide personalized support and in-depth product knowledge to enterprise customers.
• Develop tailored roadmaps and strategic plans to align Styra’s solution with customers’ business objectives.

2. Seamless Implementation:

• Guide customers through the deployment process, from installation to configuration.
• Implement industry best practices to ensure optimal performance and security.

3. Accelerated Adoption:

• Conduct custom training sessions and workshops to enhance customers’ proficiency with Styra solution.
• Provide ongoing education and learning resources to keep customers updated on new features and best practices.

4. Proactive Support:

• Conduct regular check-ins to review progress, address challenges, and adapt strategies as needed.
• Perform periodic system health assessments to ensure peak performance and prevent potential issues.

5. Expansion & Scaling:

• Develop growth strategies to expand customers’ Styra deployment to new projects and teams.
• Optimize resource allocation and implement automated workflows to maximize efficiency and ROI.

6. Strategic Account Management:

• Act as the technical single point of contact for large enterprise accounts, understanding their unique needs and goals.
• Advocate for customers within Styra, ensuring their requirements are prioritized and addressed promptly.
• Facilitate executive alignment meetings to ensure strategic goals are met and provide visibility into ongoing initiatives.

7. Deep Integration:

• Work closely with customers’ technical and operational teams to ensure seamless integration of Styra solutions.
• Collaborate with Styra’s product, engineering, and support teams to drive innovation and address complex challenges.

8. Continuous Improvement:

• Establish feedback loops to continuously gather insights and improve the deployment process.

What You Bring to the Team

Successful candidates oftentimes have these experiences:

• At least 3+ years in a customer-facing technical role. Consulting experience a huge plus.
• Proven experience in managing complex enterprise level customer projects.
• Experience working with large enterprise strategic accounts.
• Strong technical foundation, preferably in access control, security solutions, or related fields.
• Excellent communication and interpersonal skills to clearly explain complex technical scenarios to a diverse range of customer roles.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with SaaS and modern cloud-native technologies, including the CNCF ecosystem and major public cloud platforms, strong proficiency in AWS.
• Familiarity with scripting or programming languages such as GoLang or shell scripting.
• Experience in authorization, IAM, IAG, security, or related spaces.
• Familiarity with Open Policy Agent (OPA) and the Rego policy language.
• Ability to travel as needed.

What We Offer

These are a few highlights of the benefits and perks of working at Styra:

• Competitive salary and stock options
• Full medical coverage (health, dental, and vision)
• Flexible vacation policy
• Paid parental leave
• Generous health and wellness stipend

For this role, the estimated base salary is $130,000 - $170,000. The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to: location, skills, experience and training. This role is also eligible to receive equity, which is not listed in the salary range.

We at Styra recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying! Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to positions. Please let us know if you require accommodations during the interview process.