Technical Account Manager
Styra
At Styra, we are creating a new category of services designed to help businesses take control of their cloud operations. We empower people and software to make reliable authorization decisions in dynamic, complex, and large-scale environments with tools that provide direct, real-time visibility and control over applications and infrastructure. Styra is the company behind the extremely fast-growing Open Policy Agent (OPA) open source project – we deliver industry-leading SaaS software, built on OPA, for cloud-native environments.
What makes Styra the best place to work
We're working on some pretty cool stuff. Come join our winning team!
- 2020 Styra Declarative Authorization Service Wins 2020 Fortress Cyber Security Award
- 2021 Styra Recognized as a Cool Vendor in the May 2021 Gartner Cool Vendors for Software Engineering Technologies
- Styra Ranks Among Highest-scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2021
- 2022 Styra named an ‘Outperformer,’ in new GigaOm report, highlighting its role in redefining the policy-as-code category
- Styra Recognized in Inc. Magazine’s Annual List of Best Workplaces for 2022 For the Second Year in a Row
Role Overview
We are seeking a dedicated and experienced Technical Account Manager (TAM) to join our Customer Success team. The TAM will serve as a strategic partner and trusted advisor to our enterprise customers, providing expert guidance, hands-on support, and tailored strategies to ensure the successful implementation, adoption, and expansion of Styra’s solutions.
Key Responsibilities
1. Expert Guidance:
- Provide personalized support and in-depth product knowledge to enterprise customers.
- Develop tailored roadmaps and strategic plans to align Styra’s solution with customers’ business objectives.
2. Seamless Implementation:
- Guide customers through the deployment process, from installation to configuration.
- Implement industry best practices to ensure optimal performance and security.
3. Accelerated Adoption:
- Conduct custom training sessions and workshops to enhance customers’ proficiency with Styra solution.
- Provide ongoing education and learning resources to keep customers updated on new features and best practices.
4. Proactive Support:
- Conduct regular check-ins to review progress, address challenges, and adapt strategies as needed.
- Perform periodic system health assessments to ensure peak performance and prevent potential issues.
5. Expansion & Scaling:
- Develop growth strategies to expand customers’ Styra deployment to new projects and teams.
- Optimize resource allocation and implement automated workflows to maximize efficiency and ROI.
6. Strategic Account Management:
- Act as the technical single point of contact for large enterprise accounts, understanding their unique needs and goals.
- Advocate for customers within Styra, ensuring their requirements are prioritized and addressed promptly.
- Facilitate executive alignment meetings to ensure strategic goals are met and provide visibility into ongoing initiatives.
7. Deep Integration:
- Work closely with customers’ technical and operational teams to ensure seamless integration of Styra solutions.
- Collaborate with Styra’s product, engineering, and support teams to drive innovation and address complex challenges.
8. Continuous Improvement:
- Establish feedback loops to continuously gather insights and improve the deployment process.
What You Bring to the Team
Successful candidates oftentimes have these experiences:
- At least 3+ years in a customer-facing technical role. Consulting experience a huge plus.
- Proven experience in managing complex enterprise level customer projects.
- Experience working with large enterprise strategic accounts.
- Strong technical foundation, preferably in access control, security solutions, or related fields.
- Excellent communication and interpersonal skills to clearly explain complex technical scenarios to a diverse range of customer roles.
- Customer-centric mindset with a passion for delivering exceptional service.
- Familiarity with SaaS and modern cloud-native technologies, including the CNCF ecosystem and major public cloud platforms, strong proficiency in AWS.
- Familiarity with scripting or programming languages such as GoLang or shell scripting.
- Experience in authorization, IAM, IAG, security, or related spaces.
- Familiarity with Open Policy Agent (OPA) and the Rego policy language.
- Ability to travel as needed.
What We Offer
These are a few highlights of the benefits and perks of working at Styra:
- Competitive salary and stock options
- Full medical coverage (health, dental, and vision)
- Paid parental leave
- Generous health and wellness stipend
For this role, the estimated base salary is £74,000 - £119,000. The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to: location, skills, experience and training. This role is also eligible to receive equity, which is not listed in the salary range.
We at Styra recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying! Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to positions. Please let us know if you require accommodations during the interview process.