Technical Account Manager
Styra
This job is no longer accepting applications
See open jobs at Styra.See open jobs similar to "Technical Account Manager" Accel.At Styra, we are creating a new category of services designed to help businesses take control of their cloud operations. We empower people and software to make reliable authorization decisions in dynamic, complex, and large-scale environments with tools that provide direct, real-time visibility and control over applications and infrastructure. Styra is the company behind the extremely fast-growing Open Policy Agent (OPA) open source project – we deliver industry-leading SaaS software, built on OPA, for cloud-native environments.
What makes Styra the best place to work
We're working on some pretty cool stuff. Come join our winning team!
- 2020 Styra Declarative Authorization Service Wins 2020 Fortress Cyber Security Award
- 2021 Styra Recognized as a Cool Vendor in the May 2021 Gartner Cool Vendors for Software Engineering Technologies
- Styra Ranks Among Highest-scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2021
- 2022 Styra named an ‘Outperformer,’ in new GigaOm report, highlighting its role in redefining the policy-as-code category
- Styra Recognized in Inc. Magazine’s Annual List of Best Workplaces for 2022 For the Second Year in a Row
Role Overview
We are seeking a dedicated and experienced Technical Account Manager (TAM) to join our Customer Success team. The TAM will serve as a strategic partner and trusted advisor to our enterprise customers, providing expert guidance, hands-on support, and tailored strategies to ensure the successful implementation, adoption, and expansion of Styra’s solutions.
Key Responsibilities
1. Expert Guidance:
- Provide personalized support and in-depth product knowledge to enterprise customers.
- Develop tailored roadmaps and strategic plans to align Styra’s solution with customers’ business objectives.
2. Seamless Implementation:
- Guide customers through the deployment process, from installation to configuration.
- Implement industry best practices to ensure optimal performance and security.
3. Accelerated Adoption:
- Conduct custom training sessions and workshops to enhance customers’ proficiency with Styra solution.
- Provide ongoing education and learning resources to keep customers updated on new features and best practices.
4. Proactive Support:
- Conduct regular check-ins to review progress, address challenges, and adapt strategies as needed.
- Perform periodic system health assessments to ensure peak performance and prevent potential issues.
5. Expansion & Scaling:
- Develop growth strategies to expand customers’ Styra deployment to new projects and teams.
- Optimize resource allocation and implement automated workflows to maximize efficiency and ROI.
6. Strategic Account Management:
- Act as the technical single point of contact for large enterprise accounts, understanding their unique needs and goals.
- Advocate for customers within Styra, ensuring their requirements are prioritized and addressed promptly.
- Facilitate executive alignment meetings to ensure strategic goals are met and provide visibility into ongoing initiatives.
7. Deep Integration:
- Work closely with customers’ technical and operational teams to ensure seamless integration of Styra solutions.
- Collaborate with Styra’s product, engineering, and support teams to drive innovation and address complex challenges.
8. Continuous Improvement:
- Establish feedback loops to continuously gather insights and improve the deployment process.
What You Bring to the Team
Successful candidates oftentimes have these experiences:
- At least 3+ years in a customer-facing technical role. Consulting experience a huge plus.
- Proven experience in managing complex enterprise level customer projects.
- Experience working with large enterprise strategic accounts.
- Strong technical foundation, preferably in access control, security solutions, or related fields.
- Excellent communication and interpersonal skills to clearly explain complex technical scenarios to a diverse range of customer roles.
- Customer-centric mindset with a passion for delivering exceptional service.
- Familiarity with SaaS and modern cloud-native technologies, including the CNCF ecosystem and major public cloud platforms, strong proficiency in AWS.
- Familiarity with scripting or programming languages such as GoLang or shell scripting.
- Experience in authorization, IAM, IAG, security, or related spaces.
- Familiarity with Open Policy Agent (OPA) and the Rego policy language.
- Ability to travel as needed.
What We Offer
These are a few highlights of the benefits and perks of working at Styra:
- Competitive salary and stock options
- Full medical coverage (health, dental, and vision)
- Paid parental leave
- Generous health and wellness stipend
For this role, the estimated base salary is £74,000 - £119,000. The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to: location, skills, experience and training. This role is also eligible to receive equity, which is not listed in the salary range.
We at Styra recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying! Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to positions. Please let us know if you require accommodations during the interview process.
This job is no longer accepting applications
See open jobs at Styra.See open jobs similar to "Technical Account Manager" Accel.