About the Company:

Teabox (a brand owned by Teaxpress Pvt. Ltd.) is on a mission to ensure that every cup of tea consumed in the world is fresh. That is why we have revolutionized how tea comes to you. We source directly from over 150 estates across India. The finest teas come to us often within a few hours of production. We use state-of-the-art dehumidifying and cold storage solutions that keep the freshness, aroma, and taste of the teas intact. To date, we have delivered over 5 Bn cups to 125+ countries.

We’re looking for a proactive and detail-oriented individual to join our supply chain team at Teabox. This person will act as the bridge between our logistics partners and our customers, ensuring all delivery-related issues—like delays, RTOs, damages, and misroutes—are resolved swiftly and communicated effectively.

- Handle all logistics-related customer queries (in-transit delays, RTO, damage, lost shipments, etc.)

- Coordinate with courier partners (Delhivery, Bluedart, India Post, DHL, Fedex etc.) to get real-time updates and ensure timely resolution.

- Provide prompt, clear, and professional updates to customers.

- Proactively flag potential escalations and work cross-functionally with CX and Ops teams to resolve.

- Maintain logs of cases handled and share insights for improving courier performance.

- 1-3 years of experience in logistics coordination / customer support

- Excellent communication (written + verbal) and problem-solving skills.

- Someone who’s sharp, accountable, and can multitask in a fast-paced environment.

- Familiarity with tools like Freshdesk, Excel, courier dashboards, etc., is a plus.

- Work with a global D2C brand present in 120+ countries.

- Be part of a lean, high-impact supply chain team.

- Opportunity to grow into a core logistics or CX role based on performance.