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Customer Marketing Manager (Hybrid)



Marketing & Communications, Customer Service
Massachusetts, USA
Posted on Tuesday, April 30, 2024

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Tenable is looking for a driven Customer Marketing Manager who is passionate about customers and building strong relationships. This role serves a critical function on the Customer Marketing team, playing a pivotal role in fostering and nurturing relationships with our global customer base. In this role you will be responsible for managing customer marketing programs to foster loyalty, fuel advocacy and support customer growth objectives. You will champion customer advocacy initiatives, ensuring exceptional satisfaction and engagement among our customer base including Chief Information Security Officers (CISOs), Security Analysts, engineers, and other professionals in the infosec industry.

Tenable's Customer Marketing team has a fast-paced, fun, and highly collaborative culture. Employees work together cross-functionally for creative and innovative solutions. Stellar efforts at all levels of the organization are recognized and rewarded.

The ideal candidate will have exceptional communication skills, with the ability and desire to build strong relationships with our customers and work collaboratively across internal departments. In a fast-paced environment, they need to be a self-starter with strong project management skills and the ability to balance many projects simultaneously with short deadlines for completion.

Your Opportunity:

  • Relationship Management: Cultivate and maintain strong relationships with customers, serving as a trusted advisor to support their advocacy needs.

  • Collaboration: Coordinate closely with teams including sales, customer success, field marketing, product, analyst relations and more to align advocacy efforts with sales and retention strategies, ensuring seamless customer experiences and infuse the customer voice into everything we do.

  • Customer Engagement: Proactively engage with customers through various channels to gather feedback, address concerns, and promote advocacy initiatives.

  • Event management: Organize and facilitate in-region user groups and forums in order to encourage knowledge-sharing, networking, and collaboration among customers, fostering a sense of community and partnership. Could evolve into a global user conference.

  • Customer Advocacy: Collaborate across the Customer Marketing team to help nurture and engage our network of Customer Ambassadors and advocates throughout customer programs and events.

  • Program Management: Develop, execute and grow additional customer marketing and customer engagement programs as needed.

  • Analysis: Analyze customer marketing program results and use insights to improve advocacy initiatives and the customer experience.

  • May perform other duties and responsibilities that management may deem necessary from time to time.

What You'll Need:

  • 5+ years of professional experience in B2B customer marketing or customer advocacy. Experience in the cybersecurity industry is preferred.

  • Bachelor's degree or equivalent experience.

  • Demonstrated experience building and executing marketing programs, campaigns and events.

  • Exceptional verbal, written, and interpersonal skills, with the ability to effectively engage and influence diverse audiences.

  • Proven track record of collaborating with cross-functional teams and building and maintaining strong relationships with customers and key stakeholders.

  • Must be accountable, self-directed and possess the drive to achieve quick results in a highly successful, fast-paced global organization.

  • Familiarity with customer relationship management (CRM) systems and marketing tools. Experience with customer advocacy platforms is a plus.

  • Established network and relationships within the cybersecurity community is a plus.

  • The ability to travel up to 25% of the time, as needed. Potential for some international travel.

  • Able to work in a hybrid/on-site capacity

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Ranges
$91,000$121,000 USD

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.