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Senior IT Support Engineer



IT, Customer Service
Posted on Friday, May 17, 2024

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Join our IT Support Team at Tenable where you’ll play a pivotal role in enabling your colleagues in all areas of Tenable to be productive and able to do the job they need to do. Be the face of IT to our internal customers, you will be based at our centrally located Dublin office, situated in the coolest part of town!

Your Opportunity:

You will provide technical assistance and support and resolve technical issues to users both remotely within your time zone and on-site. Your responsibilities will include troubleshooting of hardware, software, and network problems ensuring minimal downtime and disruptions. Ensure all of our endpoints are patched and

secure at all times. Additionally, you’ll collaborate with the wider global team, to maintain consistent, superior support for all employees in Tenable globally adhering to global processes. On a rotating basis, you’ll provide after hours executive support and you will also be responsible for maintaining accurate records of all IT assets on the Dublin site. In addition, you’ll gain valuable experience working with the top security products in the market – Tenable’s!

What You'll Need:

  • Three or more years of technical support experience preferred
  • Ability to work independently on project related tasks
  • Proficiency in supporting Windows and Mac Operating Systems and Applications, as well as mobile devices
  • General knowledge of Network and WiFi and common information security practices
  • Strong analytical skills for investigation and resolving IT issues
  • Excellent interpersonal skills for collaboration within a global team environment
  • Ability to communicate technical guidance and instruction to users on the use of applications and systems
  • Project Management: Participate, propose and/or lead internal projects
  • Proven ability to resolve user IT issues up to Tier 2 / 3 level
  • Strong expertise in device, operating system, software and application troubleshooting and deployment
  • Superior customer service and communication skills
  • Collaboration experience with remote teams such as Systems Operations, InfoSec and Networking
  • Experience using MSP software: JAMF / Big Fix / Atera
  • Configuration and management of Windows and MAC desktop environments including VMs, AD and DNS

And Ideally:

  • Experience with ticketing systems (ServiceNow, Fresh Service, Salesforce, Zendesk etc.) • Experience support Linux endpoints • Experience operating in a Global Team • Experience supporting Zoom and Google Applications

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.