Be a part of it. Join the #AccelFamily

Technical Support Engineer II



IT, Customer Service
Posted on Wednesday, May 29, 2024

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Our TSEs possess excellent knowledge of security assessment, vulnerability management, OT cybersecurity and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable’s entire product suite; including Nessus Professional,, (formerly Security Center), Tenable.ot, Log Correlation Engine, Container Security, and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

Your Opportunity:

  • Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
  • Analyse and clarify customer technical inquiries
  • Analysing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channelled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees

What you'll need:

  • Bachelor’s degree in IT or Computer Science (or equivalent experience)
  • At least 5+ years of ​hands-on​ proven experience in field engineering or technical support : Support/Professional Services/Technical Account Manager
  • Excellent Verbal Communication Skills in English
  • Access to High Quality Broadband – Fully remote working position
  • 2+ Years Customer Support with a hi-tech company
  • A passion for making customers successful
  • Experience working with Enterprise customers around the world
  • Excellent verbal and written communication skills in English
  • Excellent customer-oriented individual
  • Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • Strong desire to learn new skills at an accelerated pace
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Strong knowledge/experience in :
    • Linux and Windows Server Administration and Configuration
    • Network administration, Firewall Configuration, and strong knowledge of TCP/IP
    • Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
    • Experience with SQL and database administration
    • Log File Analysis Experience
  • Working Knowledge of
    • Firewalls
    • CVE's and Security Bulletins
    • Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools
  • Plus to have the following knowledge/experience :
    • Patch deployment and system configuration
    • Log analysis using Splunk or another SIEM product
    • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
    • Basic programming knowledge
    • Scripting in Bash, Python, Powershell, etc.
    • OS Hardening experience (DISA STIGs, HIPPA, CIS, etc)
    • Certificates and CAs
  • Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.