Senior Manager, Partner Programs & Analytics

About the Role

We are seeking a detail-oriented and execution-driven Senior Manager of Partner Programs & Analytics to support the backbone of our global partner ecosystem. This role focuses on building and maintaining partner programs, delivering accurate analytics, documenting processes, and driving operational excellence to enable predictable growth and partner success. You will work closely with Channel Sales, Channel Operations, IT, and Partner Programs teams to ensure seamless operations and data-driven decision-making. Additionally, this role will lead strategic projects that uncover new market opportunities and deliver actionable insights to accelerate channel growth.

Key Responsibilities

1. Partner Insights

• Leverage partner data and systems to uncover trends, performance gaps, and growth opportunities.

• Define and prioritize business requirements for tools and integrations that enhance partner experience and operational efficiency.

• Ensure data integrity and alignment across partner platforms and CRM to enable accurate reporting and actionable insights.

• Identify white space market opportunities and develop data-driven recommendations to expand partner coverage and accelerate revenue growth.

• Lead strategic projects that provide tools, resources, and insights to empower channel sales teams in achieving growth objectives.

2. Analytics & KPIs

• Own reporting on partner program performance, pipeline health, and key growth metrics.

• Design and maintain dashboards in Salesforce and BI tools to provide visibility into KPIs across regions and partner segments.

• Deliver actionable insights to channel leadership to inform strategic decisions and optimize partner programs.

• Support QBRs, advisory councils, and partner program execution with accurate data and operational guidance.

3. Process Optimization

• Develop and maintain comprehensive process documentation for channel partner programs.

• Standardize workflows for partner onboarding, incentives, and compliance to ensure consistency and scalability.

• Enable adoption through training and communication of updated processes and tools across internal teams.

• Collaborate with IT and cross-functional teams to resolve issues and maintain smooth operations.

4. Incentive Management & Compliance

• Oversee operational processes for partner rebates, incentives, and MDF programs, ensuring accuracy and transparency.

• Validate compliance and audit readiness in partnership with Finance and Channel leadership.

• Lead onboarding and management of reward vendors, acting as the primary liaison for ongoing vendor relationships and operational performance.

Qualifications

• 7+ years in Partner Programs, Channel Operations, Sales Operations, or related roles within SaaS or technology.

• Hands-on experience with Salesforce CRM, PRM platforms (e.g., Impartner, Salesforce PRM), and partner portals.

• Strong analytical skills with proficiency in Excel and BI tools (Power BI, Tableau) with dashboard and report development.

• Excellent documentation and process design capabilities.

• Ability to manage multiple priorities in a fast-paced environment.