About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly committed to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity.

The Role

We are seeking an experienced Technical Support Engineer to provide world-class support for our Data Security Posture Management (DSPM) platform. The ideal candidate will have a deep technical understanding of cloud environments, databases, and data security practices, coupled with excellent troubleshooting skills and a customer-centric mindset.

Responsibilities:

• Act as the primary technical support contact for customers, troubleshooting and resolving complex DSPM-related issues.

• Triage technical problems, escalating to Engineering when necessary, and ensure timely delivery of solutions to customers.

• Support customer environments across AWS, Azure, and GCP, addressing challenges with configuration, authentication, encryption, and security best practices.

• Provide hands-on guidance for database integrations (e.g., SQL, NoSQL, MongoDB) and ensure proper security mechanisms are in place.

• Championing customer success by identifying recurring issues and proposing long-term solutions.

• Manage product escalations, function as a liaison between customers, and various levels of support, engineering and product teams.

• Maintain knowledge base of technical documentation, FAQs, and step-by-step guides for internal and customer use.

• Documenting work in the ticketing system (Salesforce experience preferred).

• Shift work may be required (hours may differ depending on customer demand and business need).

Requirements for the role:

• 5+ years of technical support experience in a cloud or data security role.

• Proven track record of resolving complex technical issues in enterprise environments.

• In-depth knowledge of AWS, Azure, and GCP security configurations and deployment practices.

• Proficiency in authentication protocols (e.g., OAuth, SAML, LDAP) and encryption technologies.

• Familiarity with general security frameworks and best practices (e.g., NIST, ISO 27001).

• Exceptional problem-solving and analytical skills.

• Excellent communication skills, with the ability to simplify complex concepts for customers.

• Experience with ticketing systems and workflow management tools.

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

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Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!