About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

We are looking for an experienced Team Lead, Customer Engineering to own the operational success of DSPM in customer environments. This role is responsible for ensuring reliability, scalability, and predictability of the platform in production, while acting as a direct technical advisor to customers during deployments, escalations, and ongoing operations.

This is a hands-on technical leadership role that blends systems reliability, observability, and customer-facing engagement. The Team Lead will build and guide a small, senior Customer Engineering team focused on making the existing product function reliably in real-world customer environments and ensuring customers clearly understand what is happening, why, and what comes next.

The role sits at the intersection of Engineering, Product, and customers, with accountability for both technical outcomes and customer confidence.

Responsibilities

· Own operational health and reliability of DSPM across customer environments

· Act as a senior technical point of contact for customers during escalations and complex issues

· Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers

· Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations

· Define and maintain operational health signals and dashboards for customers and internal teams

· Provide structured, written feedback to Product and Engineering based on production and customer experience

· Lead and mentor a team of Customer Engineers with high standards for technical and communication quality

Requirements

· 8+ years of experience in SRE, DevOps, Platform Engineering, or senior Technical Support roles

· 2+ years of technical team leadership or mentorship experience

· Strong hands-on experience operating cloud-native systems on AWS

· Proven experience debugging complex, distributed systems in production

· Demonstrated ability to communicate clearly and directly with customers in high-pressure situations

· Strong written communication skills, including customer-facing summaries and internal technical documentation

· Experience managing customer escalations end-to-end, from diagnosis through resolution

Preferred

· Experience in customer-facing roles supporting enterprise SaaS platforms

· Background in security, data platforms, or regulated environments

· Experience translating technical constraints into clear customer guidance

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 123,200.00 - 193,600.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 102,300.00 - 160,820.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 92,100.00 - 144,705.00 USD