About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

About This Role

Please Note - This is a 6 month internship starting in June 2026

Proofpoint, Inc. is seeking a motivated and detail-oriented Knowledge Editor Intern to join our Knowledge Management team within the Customer Success Center. This internship is designed for students or early-career professionals who are interested in technical writing, editing, content management, and customer support operations.

In this role, you will support the lifecycle of knowledge base content by assisting with reviewing, editing, tagging, and improving articles used by Proofpoint customers and internal teams. You will collaborate closely with experienced Knowledge Editors and Subject Matter Experts (SMEs) and gain hands-on exposure to how technical support documentation is created, maintained, and optimized.

This is an excellent opportunity to develop professional communication skills, learn how to translate technical information into clear, user-friendly content, and gain experience working in a global technology organization.

Key Responsibilities

Content Support & Editing:

• Assist with reviewing and editing knowledge base articles for clarity, accuracy, grammar, and consistency
• Apply established style guides and templates when updating or creating content
• Help tag and categorize articles to improve search results and content discoverability

Content Lifecycle & Organization:

• Support the content workflow from draft through publication under the guidance of senior team members
• Assist with basic content audits to identify outdated, duplicate, or incomplete articles
• Help gather and organize feedback on knowledge articles, including user ratings and comments

Collaboration & Learning:

• Work with Knowledge Editors and SMEs to incorporate updates or clarifications into articles
• Participate in team meetings and knowledge-sharing sessions
• Learn best practices for knowledge-centered support and self-service content
• Projects & Continuous Improvement:
• Contribute to projects aimed at improving the customer knowledge experience
• Assist with documentation clean-up, formatting, or template standardization efforts

Requirements:

• •Currently pursuing or recently completed a degree in English, Technical Writing, Communications, Journalism, Information Technology, or a related field
• Strong written communication skills with attention to detail in grammar and spelling
• Ability to understand new concepts and ask thoughtful questions
• Basic organizational skills and ability to manage multiple tasks with guidance
• Comfortable working collaboratively in a team environment
• Desirable:
• Familiarity with online knowledge bases, help centers, or support documentation
• Exposure to content management systems or editing tools (e.g., Salesforce Knowledge, Adobe Acrobat, or similar)
• Interest in technology, SaaS products, or customer support environments

What You’ll Gain:

• Hands-on experience in knowledge management and technical content editing
• Mentorship from experienced professionals in a global technology company
• Exposure to customer support operations and content governance practices
• Development of transferable skills in communication, collaboration, and content quality
  

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!