About Testsigma

Hundreds of leading enterprises across the world use Testsigma to release quality software. Some notable customers of Testsigma include Cisco, Samsung, Bosch, Oscar Health, and American Psychological Association.

Testsigma is headquartered in San Francisco with engineering teams in Bangalore and Chennai. Testsigma is backed by marquee investors like MassMutual, Accel, Strive and Bold Cap.

Requirements

• Bachelors/Masters Degree in Computer Science or equivalent technical field
  
• Minimum 2 years of experience as a Customer Success Specialist / Manager or in a customer-facing role at a software company, preferably in the B2B SaaS space - Good communication skills
  
• Ability to manage a portfolio of multiple projects running simultaneously.
  
• Flexibility to work in shifts based on assigned portfolio
  
  

Job Responsibilities :

- Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio

- Partner with AE's to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal.

- Uncover and know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks

- Follow and adhere to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption.

- Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Benefits

• Attractive salary + Bonus
  

• Very good equity program
  

• Flexible working hours
  

• 100% company-paid medical insurance
  

• Daily catered lunch, free snacks, etc.
  

• Flat hierarchy.