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Technical Trainer II (EST)



United States · Canada · Mexico
Posted on Wednesday, May 15, 2024

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

Become a pivotal member of our dynamic Knowledge, Education, and Support team as a Technical trainer. Your primary focus will be delivering technical training for our growing customer and partner base. You'll collaborate seamlessly across multifunctional teams, including customer success, partner relations, sales, and engineering, to tailor Tines resources and content. You'll take charge of developing, delivering, and maintaining training programs, playing a crucial role in elevating the skills of our Customer base. Your impact will extend globally, supporting the delivery of world-class customer services as we expand our reach.

Join us on this exciting journey as we enhance Tines' customer experiences worldwide!

Location: We require our employee to be located in North America in one of the Eastern Timezone states.
Travel: There will be travel with this role which can reach 25-50%.
Eligibility: Applicants must be a U.S. Person defined as a U.S. Citizen or active Green Card holder for Federal Customer requirements.

What you will be doing:

  • Deliver in-person and remote engaging technical training sessions by customizing Tines courseware.
  • Manage content repositories for seamless access to training materials.
  • Collaborate with colleagues to address gaps in technical training resources.
  • Enhance training effectiveness through deep product and industry knowledge.
  • Analyze data for continuous improvement in onboarding and customer journey training.
  • Scale training programs using diverse approaches and technologies.
  • Contribute to developing technical training resources and provide valuable feedback.
  • Proactively identify opportunities for product improvement and contribute to bug resolution.
  • Evaluate customer needs to promote Tines products and services effectively.
  • Track the effectiveness of training through KPIs
  • Meet the set customer satisfaction scores for training delivered
  • Enable partners and colleagues to train Tines users

What you will bring:

  • Professional Experience: 5+ years in a technical customer-facing role.
  • Training Success: Proven track record in delivering impactful training sessions.
  • Content Creation: Minimum of 3 years creating courseware, curriculum, or customer onboarding programs.
  • Technical Tools: Experience with API technology and automation tools.
  • Communication Skills: Exceptional ability to convey technical concepts clearly to diverse audiences.
  • Program ownership: Examples of the development of training programs.
  • Organizational Skills: Robust organizational skills with proficiency in administrative aspects of training coordination.
  • Customer Support Passion: Strong passion for customer support with a dedicated commitment to customer success.
  • Quick Learning: Proven ability to rapidly learn and understand technical products.
  • Leveraging Tines: Critical understanding of effectively leveraging Tines for valuable outcomes.
  • Project Management: Strong project management skills.

Beneficial additional skills:

  • LMS Familiarity: Familiarity with Learning Management Systems (LMS)
  • SaaS Familiarity: Familiarity with SaaS software; IT Security knowledge

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.