AI Engagement Lead - Digital Customer Success
Trifacta
Software Engineering, Sales & Business Development, Data Science, Customer Service
Bengaluru, Karnataka, India
Meet the Moment with Alteryx
We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.
You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.
If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.
About Alteryx
Alteryx is the leader in analytic process automation, helping analysts and data scientists answer complex business questions faster. Headquartered in Irvine, California, Alteryx has customers across 90+ countries.
About the Team
Alteryx’s Digital Customer Success team serves thousands of non-named accounts globally; customers without a dedicated CSM who are at real risk of churning if they don’t get the right support at the right time. We operate as a pooled, digital-first model, blending automation with human expertise to drive adoption, retention, and expansion at scale.
This role sits within that team but operates differently from our CSMs. You are not customer-facing. You are the operational intelligence layer that makes the entire team more effective.
About the Role
We are building the AI infrastructure that drives proactive renewal engagement across our digital/scaled customer segment. This role exists to turn existing data signals into automated actions that move renewal rate at scale.
You are someone who has worked closely enough to AI-powered solutions to drive the work, make informed decisions about what gets built, and operationalize the output. You thrive in ambiguity, move fast to a working v1, and are energized by seeing a business metric move as a result of what you drove.
What You Will Do
Design and implement AI-powered solutions that drive proactive customer engagement across a large portfolio of non-named accounts, with renewal rate as the primary success metric
Build cohort logic and scoring models that segment accounts by renewal risk and behavioural profile
Develop automated trigger-based outreach workflows that connect behavioural signals to timely, personalized customer actions
Build internal GPT tools and automation that improve the speed and quality of CSM engagements in the digital/scaled segment
Work cross-functionally with data science, data engineering, and digital programs teams to align on priorities and ensure solutions are built for scale
Translate ambiguous business problems into concrete AI implementations, defining what gets built, why, and how success is measured
What We Are Looking For
Must Have
Experience working in a technology company with exposure to digital/scaled account management or scaled customer engagement programs
Hands-on experience working with AI-powered solutions. You have been close enough to the build to drive decisions, not just consume the output
Ability to work with real-world data from CRM systems, product telemetry, and usage logs to identify patterns and inform action
Experience translating ambiguous business problems into concrete operational solutions independently, without a fully defined brief
Strong stakeholder management skills. You can build informal relationships and get prioritization from technical teams you don’t have authority over
Outcome-oriented mindset. You define success by whether a metric moved, not whether a solution was delivered
Strong Advantage
Hands-on experience building with LLM APIs, GPT tooling, or workflow automation platforms
Experience in B2B SaaS, particularly in Customer Success, Revenue Operations, or Growth functions
Familiarity with Salesforce as a data source
Experience designing customer segmentation or cohort logic for engagement programs
Exposure to churn prediction or renewal rate optimization use cases
What This Role Is Not
A customer-facing CSM role. You do not own customer relationships or renewal conversations
A research role. You are driving what AI will actually do, not exploring what it could theoretically do
A role with a fully defined brief. If you need complete clarity before you start, this will frustrate you
Why Join Us
Direct line of sight from what you drive to a measurable business outcome
Cross-functional visibility across data science, digital programs, customer success and sales from day one
You are not inheriting someone else’s system. You are defining how AI gets operationalized in a Customer Success motion for a global analytics company
A role deliberately designed to grow in scope as impact is demonstrated
#LI-MP1
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.