Meet the Moment with Alteryx

We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

As a Customer Operations Specialist, you will play a key role in supporting the success of our Customer Experience organization by ensuring effective resource alignment, operational excellence, and seamless service delivery across Professional Services, Education Services, and Partner Enablement functions.

This position combines strategic program coordination with hands-on operational execution. You will help scale delivery operations, improve internal processes, and support exceptional customer outcomes through effective planning, partner program administration, license fulfillment, and operational workflow management.

Working closely with Delivery Managers, Project Leaders, Partner Coordinators, and CX Operations stakeholders, you will proactively identify risks, improve efficiencies, and contribute to scalable operational practices that support business growth.

Key Responsibilities:

Partner Program & Operational Management

• Lead the end-to-end coordination, administration, and strategic assignment of partner licenses to support enablement and delivery objectives.
• Manage and prioritize inbound operational requests, ensuring timely resolution and adherence to service expectations.
• Maintain ownership of operational request queues, monitoring workload distribution and escalating risks as needed.
• Partner closely with Education Services and other CX teams to mitigate operational risks and ensure seamless execution of administrative processes.
• Conduct audits of partner program participation, attainment, and readiness, providing actionable recommendations to improve engagement and program effectiveness.

Process Improvement & Operational Excellence

• Identify opportunities to streamline workflows, enhance documentation standards, and improve operational efficiencies across CX programs.
• Drive continuous improvement initiatives related to queue management, fulfillment processes, and service delivery operations.
• Develop and maintain operational best practices that support consistency, scalability, and quality across teams.
• Monitor operational metrics and performance indicators to identify trends and recommend process enhancements.

Cross-Functional Collaboration & Delivery Support

• Collaborate with Customer Experience, Sales, Support, Education Services, and Operations teams to ensure alignment throughout the customer lifecycle.
• Support initiatives focused on resource scalability, partner engagement, and long-term operational planning.
• Serve as a trusted operational partner to internal stakeholders by providing visibility into workloads, risks, and process dependencies.
• Contribute to strategic projects and programs that improve customer experience and organizational effectiveness.

Qualifications:

• 2–3 years of experience in CX Operations, Program Management, Resource Planning, Delivery Operations, Project Coordination, or a related role within a SaaS, technology, or professional services environment.
• Demonstrated ability to manage cross-functional stakeholder relationships while balancing strategic priorities and operational execution.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed recommendations.
• Experience working with CRM, scheduling, resource management, or project management tools such as Salesforce, FinancialForce, Asana, or similar platforms.
• Experience managing operational processes including queue management, ticket triage, fulfillment workflows, or service operations.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a collaborative, customer-focused approach.
• Ability to work independently while contributing effectively within a global, cross-functional team environment.

Preferred Qualifications

• Experience supporting partner programs, enablement initiatives, or customer-facing operations.
• Familiarity with resource management, workforce planning, or service delivery operations.
• Experience working in a global SaaS organization with distributed teams.
• Knowledge of customer lifecycle processes and Customer Experience operations.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.