Senior Manager – Sales Operations

Experience:

• 12+ years in sales / sales operations
• 2–3 years managing Team Leads in a target-driven environment

Role Summary:

We are seeking an experienced Sales Operations leader to drive revenue performance. The role will own end-to-end sales delivery, capacity planning, and performance governance across large frontline sales teams.

Roles & Responsibilities:

1. To lead a team of 12 Team Leads (each Team Lead manages 35-40 agents)

2. Ensure adherence to daily working of Team Leads

• Ensuring attendance for batch assigned is as per daily and monthly forecasting/projections
• Assign hourly/mid-day/shift reports on order processing for each batch led by Team Leads
• Ensure Team Leads achieve daily/weekly/monthly targets
• Performance review of Team Leads, feedback on improvement required.
• Daily Stand-ups with TLs
• Manpower planning considering the growth on a monthly basis

3. Act as point of coordination with other functions including HR, Training, Quality

4. Undertake planning and implementation of new strategic initiatives as aligned with Senior leadership

• Also, suggest new tech initiatives to be undertaken

5. Data planning

• Prepare incentives for agents on weekly, monthly, quarterly basis
• Prepare plan for PIP (for agents) on monthly basis