*SME – Telesales*

*Key Responsibilities*

Lead, manage, and motivate a team of 40–50 telesales executives to consistently achieve sales targets.

Drive daily, weekly, and monthly sales performance and ensure target accomplishment.

Monitor individual and team productivity, providing regular feedback and performance coaching.

Train and mentor team members on sales techniques, product knowledge, objection handling, and customer engagement.

Provide real-time on-floor support and guidance to improve conversion rates and sales closures.

Assign and distribute daily leads to agents and ensure timely follow-up.

Track key performance metrics and prepare performance reports as required.

Maintain high levels of team discipline, motivation, and adherence to company processes.

About 80% team management and operations and 20% direct calling/sales activity.

*Requirements*

Proven experience in a target-driven telesales or sales environment.

Minimum 1-3 years of experience as team lead sales

Strong sales knowledge and operations experience

Proficiency in Microsoft Excel, Google Sheets, and Google Forms.

Ability to analyze sales data and take corrective actions to improve performance.

6-day working week with a rotational weekly off.