Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

Your role will involve troubleshooting and resolving complex technical issues encountered by our customers, mentoring team members, and creating comprehensive documentation to drive knowledge sharing across global support teams. Leveraging your deep knowledge of UiPath technologies, programming languages (e.g., C++, .Net, Java, Python, SQL), and infrastructure, you will collaborate with engineering and support teams to debug, triage, and develop solutions for complex problems.

What you'll do at UiPath

Customer Responsibility Level

• General and People Management, Strategy and Executive Leadership

Customer & Case Handling

• Handles ERs and Customer Facing Cases when necessary

Responsibilities

• Handles ERs

• Builds Documentation

Mentoring & Leadership

• Serves as technical mentor for PSEII or Sr. PSE

• Models company values

Engineering Engagement

• Works with SWE on debugging, triaging issues, finding workarounds etc.

Supportability Engagement

• Participation in new product onboarding on respective product component & diversify the knowledge to the Global Product support team

KPIs

• Adheres to Resolution Times

• Delivers documentation/projects on time

• CSAT of Escalated cases

What you'll bring to the team

RPA / Industry Knowledge

• RPA knowledge required, solid knowledge in one or more areas (ie: Windows/Linux)

• C/C++ or .Net or Java, VB, Python, SQL or node based programming and debugging,

• Intermediary knowledge of infrastructure

• Troubleshooting tools: Sys internals & network protocol analyzers

Education & Certification

• 3+ years UiPath or RPA Support, Advanced UiPath Certifications, Industry Certifications, advanced Computer Science degree (Master's or PhD) would be added advantage

• 10+ years of experience in support, software services, and/or system administration for a large end-user community

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.