The Opportunity

As a Senior Desk Analyst, your primary function is to provide deal support services to the Sales Team to execute sales orders. You will also assist the Sales, Customer Success, and renewal teams with policy interpretation and enforcement, deal desk training, and documentation.

The position reports to Revenue Operations and works closely with Sales, Customer Success teams, Finance, Professional Services, and Legal in support of timely and accurate processing of contracts.

We are looking for a highly motivated and independent individual who is creative and has 4+ years of experience in the deal desk, sales operations, order processing, and project and data management. You must be able to multitask quickly and pick up new concepts and projects while maintaining an upbeat outlook in a fast-moving environment.

What You Will Do:

Process new business and renewal contracts to ensure deals comply within company sales policies and guidelines, including:

• Sales Order review and approval for accuracy, deal structure, pricing

• Act as a consultative business partner to the field, guiding deal structuring

• Review contracts for commercial terms

• Liaise between sales teams, Sales Management, Finance, and Legal

• Close opportunities to ensure opportunities are correctly updated, reflecting the fully executed Order Form

• Support Sales teams with questions on deals, sales policies and guidelines, and pricing/discounting.

• Work in collaboration with Finance for deal approvals, bookings reconciliation, and other deal-related activities.

• Provide general support and respond to inquiries from the Sales Organization around bookings, sales activities, and reporting.

• Identify areas of improvement in systems, work processes, and procedures to improve the deal desk process.

• Contribute and work within the Revenue Operations team on other projects as needed.

What we're looking for:

• Experience in deal desk, RevOps, or order management experience within a SaaS software environment (must be familiar with booking policies, deal structure, and sales processes)

• Ability to thrive in a team environment, highly self-motivated, extremely detail-oriented with demonstrated problem-solving, and have sound business decision-making skills in a fast-moving environment

• Must have subscription renewal experience

• CPQ and Salesforce.com user experience required

• Excellent interpersonal skills; ability to articulate verbally and written; willingness to appropriately explain complex issues; ability to think quickly

• Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing deadlines where adaptability is imperative

• Ability to prioritize workload and manage multiple projects and tasks.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.